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Monese: Money Account reviews

Name: Money Account
Rating: 4.7 (5954 reviews)

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4.70

Based on 5,954 reviews, last reviewed 21st Aug 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025

Latest lowest rating:

1

This bank is fraud when i apply i submitted everythi... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what de... Read more Reviewed on: 21st August 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese Money Account reviews (5954)

Review of the Monese, Money Account:

An ethical bank with great customer service.

An ethical bank with great customer service. Reviewed on: 9th April 2024

Account blocked money withheld

Monese blocked my account over a month ago without any explanation no email sent with next steps, no instructions as to how I can get my money back I am a student at college and can’t pay my fees and bills I have no access to money Reviewed on: 17th March 2021

Reply from Monese Hi Tanis - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. In the meantime, here's why we sometimes might need to temporarily block accounts: monese.com/blog/blocked-account Response date: 23rd March 2021

Scam please avoid !!

Monese account - M31117812 Not recommended to anyone was paying for premium plan single payment over £100 only on the 1 of March all sudden my account get closed yesterday with all the money over £600 no communication whatsoever they running a massive scam by looks of it was saving money awards paying my children's expenses now everything gone very disappointed people be aware !!! Update I managed to call someone from Monese today however agent was very rude didn't explain anything and hang up !!! Please avoid.... Reviewed on: 17th March 2021

Reply from Monese Hi Aivaras - sorry to hear we weren't able to keep the account open for you. We sometimes might need to close accounts when we believe they don't meet certain requirements. You should have received a note from the team on the email address registered to your account, please respond and the team will assist you. Response date: 23rd March 2021

Scam

I used my Monese account as principal since January 2020. My account was then closed with a balance of 1560£ in it, without any warning nor notification. I have no money to my bills. When I call them, they keep telling me that I have to wait for the email from their complaints support. And, I sent them too many emails, without getting any answer. They keep ignoring me! Avoid them !!! They are thieves ! Certainly, they will answer to this review to tell that they don’t close any account without any valid reason. But they dit close hundreds of accounts without ANY VALID REASON. They just wait for your account to get filled with money and then they will just close your account and steal your money! But Monese, be sure that I will do everything to get my money back and AS SOON AS POSSIBLE ! I have already field complaints with the Financial Ombudsman and with FCA. Keep stealing people’s money, you will see what happen! Reviewed on: 13th March 2021

Reply from Monese Hi there - sorry to hear you're having issues with your account. If you've already emailed our team, then please wait for them to come back to you with an update. They'll be with you as soon as they can. Response date: 23rd March 2021

Blocked and taken my money

It’s nearly been ten months since they blocked my account. On numerous occasions they have said it’ll be refunded into the account I’ve sent and nothing has been received. I spoke to someone once who said they can’t access the account and tell me what’s going on because that’s there policy. Wtf. Do not open an account with them whatsoever Reviewed on: 8th March 2021

Scammers

Scammers! Everyone avoid them! They blocking access to accounts with no reason and after you are not able to reach them! They don’t picking up phones they don’t answer on emails!! Everyone avoid this bank if you do t want to loose your hard earned money!! SCAMMERS Reviewed on: 4th March 2021

Reply from Monese Hi there - sorry to hear you've experienced issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations. You can find more on monese.com/blog/blocked-account and in our terms. You also should have received a note from the team on the email address registered to the account, please respond and the team will assist you. Response date: 23rd March 2021

MONESE FROZE ACCOUNT IGNORES EMAILS

Monese froze my account with no explanation 25 days ago. It then surfaced after I had complained online like they did nothing wrong. 'hi we can't verify you please tell us where you live' my account has been operational and in use for many many months with of course my address on file and cards being mailed there. They will block anyones money for any reason and absolutely completely ignore all emails and messages. They ignored me for 24 days until I started complaining online then magically two hours after the post I get an email asking where I live and since then silence. Its unacceptable and for what it is worth, my profile as a client poses zero risk to any bank, that's what makes it more absurd. I am spending money on daily expenses, car payments and some travel. Day 25 and counting no resolution no apology no nothing. Reviewed on: 25th February 2021

Reply from Monese Hi there - sorry to hear you've experienced issues with your account. We never block accounts without a good reason, but we might need to do so when we believe the account doesn't meet certain requirements. If you've already responded to the email, then please wait for the team to come back to you with an update. They'll be with you as soon as they can. Response date: 23rd March 2021

Bunicel

Am cont cu monese de 2 ani si ceva Reviewed on: 24th February 2021

Reply from Monese Hi Gabi - thanks a lot for your lovely review, we really appreciate it! Response date: 23rd March 2021

MONESE BLOCKED AND FROZE MY MONEY AND DOESN'T REPLY

22 days ago monese blocked my account. I had 3000£ in the account, they emailed me on day one asking why I am using the bank, I explained for daily expenses and travel costs. They have not replied to any of my dozens of emails since. Just leaving the account blocked with no request for any further information or documentation. This account has been opened and used for many months. Once in a while a generic email with a list of links for common concerns will be sent but it is a bot that sends these emails and they answer nothing specifically or directly to my case at all. I want to figure this out but there is actually no possible way to reach the bank, the app is closed and they don't respond to any contact or emails whatsoever. Reviewed on: 23rd February 2021

Monese closed my account and won't reply

Monese emailed in summer 2020 telling me they would be closing my account and asked for alternative details to send my funds to... I sent the information and no reply..no funds...every month after I've emailed them asking for an update and got nowhere!! AVOID!!!!!! Reviewed on: 20th February 2021

Reply from Monese Hi Daniel - sorry to hear we weren't able to keep the account open for you. If you've already responded to the email, then please wait for the team to come back to you with an update. They'll be with you as soon as they can. Response date: 23rd March 2021

The best Bank Company ever

Everything is fine an smooth! Top Hotline! I love this! Reviewed on: 19th February 2021

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