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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (266 reviews)

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4.81

Based on 266 reviews, last reviewed 4th Feb 2026

33% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Very good! Very good! Extremely smooth process. Anita was excellent and kept us informed at each stage of the application. Each step was explained well. Reviewed on: 4th February 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Monmouthshire Building Society Mortgages reviews (266)

Review of the Monmouthshire Building Society, Mortgages:

Jahsua knew everything about the mortgage applicatio...

Jahsua knew everything about the mortgage application and very knowledgable, helpful and understanding. Reviewed on: 7th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Joshua. Response date: 7th February 2025

Hristina was a delight to deal with :)

Getting a mortgage approved and completed is always an arduous and stressful process, but Hristina at the Monmouthshire was a delight to deal with. She held my hand throughout and was always helpful and pleasant. She did everything she could to make the process as smooth and pain free as possible. Reviewed on: 31st October 2024

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased that you had a positive experience with us. Your feedback will be passed on to Hristina. Response date: 31st October 2024

Jamie was extremely helpful, and patient

Jamie was extremely helpful, and patient and made my experience extremely comfortable and streamlined Reviewed on: 23rd October 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are happy to hear that you had a positive experience. Your feedback will be shared with Jamie. Response date: 23rd October 2024

Arranged a product switch.

Arranged a product switch with James Warburton (mortgage adviser). Very thorough and professional. Explained matters well. Prompt in his dealings and made the process simple. Reviewed on: 18th October 2024

First class customer service

Had a rate change enquiry which was dealt with promptly and expertly. The initial contact was by email but a member of staff telephoned me to follow up on my query and further assistance was given today by Jamie Warburton who knows his onions!! Very very helpful and friendly Reviewed on: 14th October 2024

Reply from Monmouthshire Building Society Thank you for leaving a review following your rate change enquiry. We are so pleased that you had a good experience and your comments will be passed on to Jamie. Response date: 14th October 2024

Olly Taki was very good, clear and explained things...

Olly Taki was very good, clear and explained things well. Very friendly and wasn't rushed. Reviewed on: 13th October 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are so pleased that you had a good experience, your comments will be passed on to Olly. Response date: 14th October 2024

Olly was excellent explained everything very clearly...

Olly was excellent explained everything very clearly and really helpful Reviewed on: 2nd October 2024

Professional, knowledgable and prompt service.

Professional, knowledgable and prompt service. Jaime was easy to deal with and was clear in all his communication. Great service. Reviewed on: 29th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review following speaking with one of our colleagues. Your feedback will be passed on to Jamie. Response date: 30th September 2024

The advice was good and professional the agent caref...

The advice was good and professional the agent carefully explained my options and give me his opinion about which would suit me. Reviewed on: 27th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Response date: 27th September 2024

As always, Olly was amazing handling my mortgage app...

As always, Olly was amazing handling my mortgage application. Reviewed on: 26th September 2024

Oliver was a pleasure to deal with and made everyth...

Oliver was a pleasure to deal with and made everything sound so simple to understand for someone who knows not much about how mortgages work . Absolutely top bloke Reviewed on: 24th September 2024

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