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Monzo: Current account reviews

Name: Current account
Rating: 4.93 (19398 reviews)

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4.93

Based on 19,398 reviews, last reviewed 21st Apr 2026

70467% increase in 5 star reviews

in the past 90 days

1800% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Brilliant bank account Brilliant bank account, the features like 'Pots' help me manage my finances effectively Reviewed on: 21st April 2026

Latest lowest rating:

1

They closed my account in 2024 without any clear rea... They closed my account in 2024 without any clear reason, even though I was actively using Monzo to receive my PIP payments. Honestly, it’s been a real... Read more Reviewed on: 14th April 2026

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

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Awards

Best British bank 2025

Awarded to the bank rated highest in UK customer reviews.
Best banking app 2025

Awarded to the bank rated highest in customer reviews for their banking app.

Monzo Current account reviews (19398)

Super bank

Great dependable user friendly app. Very easy to use, and reliable always Reviewed on: 20th February 2024

Easy to use for everything.

Easy to use for everything. Safe to use, not complicated Reviewed on: 20th February 2024

Great service

Great customer service, always get the help that’s needed, always there too help Reviewed on: 20th February 2024

Very smooth and interesting .

Very smooth and interesting . Monzo account has helped me secure my account against fraud and theft Reviewed on: 20th February 2024

Monzo plus helped me gain insight on budgeting and s...

Monzo plus helped me gain insight on budgeting and savings also you get interest put in! The biggest problem is being able to be paid a day early- especially in emergencys ! Reviewed on: 19th February 2024

Everything at ur finger tips and i love the sound wh...

Everything at ur finger tips and i love the sound when money comes in Reviewed on: 19th February 2024

Monzo is great!

Monzo is great! They make it very easy to separate money into different saving pots. The get paid early feature is a great help in this current state of economy Reviewed on: 19th February 2024

Absolutely terrible customer service set up.

Absolutely terrible customer service set up. The bank works well when you do not require any assistance but as soon as you have any type of issue that requires customer support you may as well talk to a wall. You must use the in app chat to speak with them and you get passed from auto bot to auto bot, pretending they’re humans, constantly telling you how sorry they are in vague auto messages. Once you do finally speak to a person they’re never able to help you and continually pass the query to another person until you eventually get told they’ll resolve it via email within 12 business days. They don’t know their ar*e from their elbow and just simply aren’t equipped to help in any meaningful way when problems arise. My business partner had his phone stolen and debit card stolen so I tried to contact Monzo to tell them not to allow any transactions to occur on our JOINT business account. They refused my request and said he had to contact us through the app. An impossible request if you’ve had your phone stolen. So even though I informed them by chat and phone this allowed the person to spend over £1,000 on his card before it was blocked and thus far after 11 days we have still not had a refund nor any meaningful response to show they’ve taken any action. They continually refuse to speak with me on the matter, claiming it has to be the cardholder, even though it is a joint business account with 3 signatories so it isn’t 1 persons money lost it’s a limited company with 3 directors. They do not care and their customer service is as fake as it gets as an online business. Do not be fooled by the ease of certain aspects of this bank, when something goes wrong you will not get any help and be left to pay the price. Reviewed on: 19th February 2024

I love how I'm kept up to date on every aspect of my...

I love how I'm kept up to date on every aspect of my account, from overspending warnings to active card checks Reviewed on: 19th February 2024

accessible banking

Used specifically for saving and use abroad. Useful and easy to use app. Reviewed on: 19th February 2024

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