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MORE THAN Reviews

Ratings based on 290 reviews Last review 2 weeks ago
2.30 / 5Average overall rating

MORE THAN reviews can help you to find out what other customers have to say about this insurance provider. MORE THAN claims to be "grounded in the values of modernity, individuality, perspective, purposefulness, clarity and integrity." Do you agree?...

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MORE THAN reviews can help you to find out what other customers have to say about this insurance provider. MORE THAN claims to be "grounded in the values of modernity, individuality, perspective, purposefulness, clarity and integrity." Do you agree? Smart Money People is the place for MORE THAN insurance reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your MORE THAN Reviews (290)

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29th June 2019

Scam for young people

Have payed over £1000 in top up miles during my policy for them to cancel my insurance for exceeded mile usage (which I had intentions to pay for) when I phoned up to pay for the exceeded miles I was told that my insurance policy was cancelled and ...

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Have payed over £1000 in top up miles during my policy for them to cancel my insurance for exceeded mile usage (which I had intentions to pay for) when I phoned up to pay for the exceeded miles I was told that my insurance policy was cancelled and that the decision had been made by a higher power and there was nothing they could do! Lost my years no claims, my position as a driver in the company I work for and not to forget the 2 months insurance i had left on my policy. The inconvenience and stress this comapany has caused me is unbelievable... I wonder how much my insurance will be next year with a cancellation on my insurance record

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3rd June 2019

Appalling customer service

Absolutely appalling customer service,they leave you on hold for fifteen twenty minutes. Don’t take insurance out with this company! They used to have an English call centre,it sounds like they have our sourced to Africa as it’s hard to understand the ...

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Absolutely appalling customer service,they leave you on hold for fifteen twenty minutes. Don’t take insurance out with this company! They used to have an English call centre,it sounds like they have our sourced to Africa as it’s hard to understand the advisors.Quality poor.

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20th May 2019

Unlimited Mileage, total and complete and utter rubbish!

Go on the Smart Miles web site and what jumps out at you is unlimited mileage, Great I hear you say, dont be fooled its a con! You can have unlimited mileage if you are prepared to pay about £310 per every extra £2000 miles you need over your stated ...

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Go on the Smart Miles web site and what jumps out at you is unlimited mileage, Great I hear you say, dont be fooled its a con! You can have unlimited mileage if you are prepared to pay about £310 per every extra £2000 miles you need over your stated mileage amount. They do vaguely mention this in the tiny print that you're not meant to see of course!

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8th May 2019

SCUM

Got a text to say my sons insurance was cancelled after 1 mistake that they deemed dangerous(it wasn't). He has averaged 10's over the last 8 months. The black box even gave crap scores sitting on the driveway ( he was on holiday). DO NOT USE YOUNG...

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Got a text to say my sons insurance was cancelled after 1 mistake that they deemed dangerous(it wasn't). He has averaged 10's over the last 8 months. The black box even gave crap scores sitting on the driveway ( he was on holiday). DO NOT USE YOUNG DRIVERS !!! IT MAY BE CHEAP BUT IT WILL COST YOU IN THE END AS POLICY WILL DOUBLE BECAUSE of automatic CANCELLATION !!! T***TS

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30th April 2019

Agreed to Settle then refused to pay up

Accident cover & and claimed for a damaged TV, said they would post out voucher to spend at Currys... never arrived citing wrong email address yet I used same email address to join more than home insurance...

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Accident cover & and claimed for a damaged TV, said they would post out voucher to spend at Currys... never arrived citing wrong email address yet I used same email address to join more than home insurance LOL..

3 weeks later and still no sign of payment but same old excuse blaming wrong email address. Then blaming me... Refused to post out nor send any correspondence relating to my claim which was completely suspicious and irregular

These guys are criminals and should be reported to FCA

Stay well clear

Write a review
27th April 2019

Beware, totally callous, ruthless and unscrupulous company.

Totally callous, ruthless and unscrupulous company, to say the least. Pet owners, beware. Not content with completely scamming my daughter (who started her policy fourteen years ago, ergo a long-term, loyal customer) and changing the terms late into...

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Totally callous, ruthless and unscrupulous company, to say the least. Pet owners, beware. Not content with completely scamming my daughter (who started her policy fourteen years ago, ergo a long-term, loyal customer) and changing the terms late into the policy rendering it no longer fit for purpose in the final days of her beloved spaniel's life, MORE THAN insists on my bereft daughter paying a final £160 premium SIX DAYS AFTER her dog has been euthanised on Monday. This is on top of the fact that MORE THAN recently decided they no longer wished to cover end of life matters, one of the main reasons my daughter bought this policy in the first place. Clearly, decency, integrity and compassion are terms not synonymous with MORE THAN.

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10th April 2019

1 Star does'nt do them justice!

1 star doesn't do justice! Terrible experience and will not be using them EVER!! AVOID AT ALL COSTS! V.Poor communication, rude staff, inconsiderate, call waiting take ages (30/45mins) then by the time you have spoken to them you're looking at being...

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1 star doesn't do justice! Terrible experience and will not be using them EVER!! AVOID AT ALL COSTS! V.Poor communication, rude staff, inconsiderate, call waiting take ages (30/45mins) then by the time you have spoken to them you're looking at being on the phone for over an hour! If your car goes for repair they will use Nationwide which have a 1 star rating and very poor reputation garage... Their slogan "Don't Accept Less Than More Than" well dam you are expecting a lot less!!

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9th April 2019

Money sucking vampires !!!!!!!

I have been insuring my dog with Mug em insurance company for three years now and each succeeding year they double the insurance. Granted my dog had a minor condition that has not resurfaced for a year, so I would understand an increase but this year...

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I have been insuring my dog with Mug em insurance company for three years now and each succeeding year they double the insurance. Granted my dog had a minor condition that has not resurfaced for a year, so I would understand an increase but this year they have doubled the cot from £45 a month to £100.
PEOPLE PLEASE your better off creating an account and saving it yourself every month with interest then support a business that is willing to bend you over and bugger you while smiling and telling you that you have no choice. YOU DO !!!!

Write a review
3rd April 2019

Scammers

If I could give this no stars I would. If you put in a claim you can guarantee by your renewal it will have doubled. 2 years ago I was paying £35, then i put in one claim if about £250 which i pay £80 of as excess and by the following year her renewal ...

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If I could give this no stars I would. If you put in a claim you can guarantee by your renewal it will have doubled. 2 years ago I was paying £35, then i put in one claim if about £250 which i pay £80 of as excess and by the following year her renewal was £62. Then with in that year my dog had her teeth done and her blood results came back with some raised levels, then main area for treatment/ investigation was her liver. Since then she has been a tablet a day and her levels are good and normal, these tablets more than do not pay for as they class them as a supplement so I have been paying for these myself. Blood tests around £150 which had been claimed back, she is now only needing 2 blood tests a year costing me £300 plus I pay for the tablets myself . So upon her recent renewal I got a letter through stating it would now be £132 a month !!! I said no pointed out i was already paying her tablets and the blood tests would cost me £300 a year so what the hell would I pay them £132 a month for. Do not go with more than soon u claim and your dog gets last 7 it's just doubled every year. I hope this pet insurance company falls flat on their face and people avoid avoid avoid. Pure greed is all they have to offer. I will now either save a month myself and or check out another insurance its cheaper for me to pay her ongoing condition myself and get a new insurer for anything new. That's how ridiculous more than are. Please do not insure your pets with this vile greedy company.

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20th March 2019

Living nightmare

So I took out an insurance policy of 25k miles on the telematics policy due to my long commute to work, cost £1500 with a box on my first year on a relatively slow car. I am 7 months into the policy and have to date had 12 yellow speeding infractions, ...

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So I took out an insurance policy of 25k miles on the telematics policy due to my long commute to work, cost £1500 with a box on my first year on a relatively slow car. I am 7 months into the policy and have to date had 12 yellow speeding infractions, 2 red, and 1 black (cancellation). Every time one of these has happened I have contacted MoreThan and appealed as I’m not a fast driver. Out of the 15 infractions I was accused of committing (enough to be cancelled 4-5 times over), 1 yellow warning stuck, and even that is debatable. I got a dashcam to win appeals, but by the time they have texted me saying I have a warning I have already overwritten the video of the time they accuse me of speeding due to the delay in sending me a text informing me of the warning in the first place. I have won £50 in compensation from them for a couple of the warnings and plan on taking it further. Nothing about the black box is accurate, nothing about the policy is flexible due to the invisible curfews and smoothness scores in traffic, and the customer support have always been less than helpful. Only when I threaten legal action do I get anything from these people.
Avoid like the plague. If you can’t trust your black box or your son/daughters black box, how will you know how you/they drive? If you DO insist on going for MoreThan, get a dashcam.

Write a review
18th March 2019

Smart Wheels

I've read so many negative reviews of this insurance company, however I gave them a go for my first year of driving as they offered me the cheapest price by about £400! If you drive safely and within the 'rules' of the box, you will have no problems ...

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I've read so many negative reviews of this insurance company, however I gave them a go for my first year of driving as they offered me the cheapest price by about £400! If you drive safely and within the 'rules' of the box, you will have no problems with this insurance company. There was one occasion where a day of my journeys came out with a terrible score, however I received an email to say there was a system error on their part and these scores were amended. The customer service teams are extremely helpful over the telephone and go out of their way to make reccomendations and congratulate you on great driving. The only issue I had with this insurance policy was how expensive top up miles are. My scores have always hovered around the 8.6 mark, so in theory the top up miles should be relatively cheap. In the end I paid over £600 for these miles, so always overestimate on your predicted mileage at the start - it saves money in the long run.

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13th March 2019

Old dogs look out

Been with more than since 2003 for my 3 dogs, and my previous dog, I was very happy with service and I must have claimed about 5000 in 16 years which they have had back in premiums , but now the dogs are 10, 9 and 7 the price was £100 per month last ...

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Been with more than since 2003 for my 3 dogs, and my previous dog, I was very happy with service and I must have claimed about 5000 in 16 years which they have had back in premiums , but now the dogs are 10, 9 and 7 the price was £100 per month last year now gone up to £166 per month, I only work part time and can’t afford this, I telephoned more than twice for help because I did not want to leave, but they did not care, Also I am claim free for over a year, I am saddened to leave and told them they are throwing the old dogs under the bus, Beware you think you are in good hands but you are so not, I am still upset over this, I am now with bought by many for £134 a month lifetime cover.

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27th February 2019

MORE THAN you thought you were paying

Cons: ...

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Cons:
Inaccurate black Box
Extortionate excess miles price (£1260.69 for 4000)
The staff don't know how their system measures your driving score
The staff do not know how the system figures out mileage price

More Cons:
False driving scores
Secret Curfew on the box
Box thought I drove over the English channel for a spontaneous trip to France!

I purchased this policy because it had the cheapest premium, I looked at reviews and ignored them thinking that they can't be that bad. Ohhhh my god please don't make that mistake aswell. Getting a policy without a black box is a hell of a lot cheaper in the long run than a telematics policy. AVOID AT ALL COSTS do not buy into the infrastructure of this fraudulent company. This is as close to robbery as you can get without it resulting in a prison sentence.

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23rd February 2019

Scam

Black box is a joke, worst company ever with fake statistics, only had the black box fitted a week ago and it has already gave wrong scores, the first few days my driving score was 10+ and I went 2 mph over the speed limit and it suddenly dropped to...

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Black box is a joke, worst company ever with fake statistics, only had the black box fitted a week ago and it has already gave wrong scores, the first few days my driving score was 10+ and I went 2 mph over the speed limit and it suddenly dropped to -10. Is this for real?

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22nd February 2019

Very very poor terrible service

Very very poor ! Don’t stand over there offers! They told me the wrong excess, agreed a claim settlement then realised they had made an error and wouldn’t stand over it. I won’t be renewing my policy. Staff on the phone are very nice but their polic...

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Very very poor ! Don’t stand over there offers! They told me the wrong excess, agreed a claim settlement then realised they had made an error and wouldn’t stand over it. I won’t be renewing my policy. Staff on the phone are very nice but their policies and complaints team are very poor. Not worth putting your belongings in the hands of. They misquoted my excess by £150.00 and now they have not paid me for my lost eyeglasses and won’t even do an interim payment. Call after call to them as they don’t respond to emails. The whole thing has been so unnecessarily stressful from
Start to finish and 18 days later with no payment for my glasses ... which are essential for daily living ! And no interim payment either which is finically disadvantageous. A very sorry sad mess because of MORETHAN and RSA.

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