MORE THAN Reviews

  Ratings based on 362 reviews       Last review 1 week ago    

MORE THAN reviews can help you to find out what other customers have to say about this insurance provider. MORE THAN claims to be "grounded in the values of modernity, individuality, perspective, purposefulness, clarity and integrity." Do you agree?...

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MORE THAN reviews can help you to find out what other customers have to say about this insurance provider. MORE THAN claims to be "grounded in the values of modernity, individuality, perspective, purposefulness, clarity and integrity." Do you agree? Smart Money People is the place for MORE THAN insurance reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Average

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MORE THAN Review Insight

What are people saying in their reviews?

Ease

60% of feedback is Process related

Customer profile

Top Age Profile: 18-24

Top Channel Preference: Online

Pet Insurance

Dont ever use them money grabbing thiefs

When the dog was a puppy the price was just affordable, every year the price goes up hundreds of pounds from the year before, if i had another dog i would put the same amount in to the bank .

Reviewed on 20th January 2021
stefan Bougeard's avatar
stefan Bougeard
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Pet Insurance

Don't be fooled by new policy prices as there are huge price increases year on year

Please please think twice before insuring your pet with More Than Pet Insurance, going by my experience. On my pets 8th year, my insurance renewal quote sent to me was £229.44 a month! It has left me with the heartbreaking decision to have to cancel ... Read more

Please please think twice before insuring your pet with More Than Pet Insurance, going by my experience. On my pets 8th year, my insurance renewal quote sent to me was £229.44 a month! It has left me with the heartbreaking decision to have to cancel my policy with them when i have been a customer with them since he was a puppy. I feel they don't have the dogs interest at heart and only interested in making money on each policy otherwise they out price you. I don't want anyone else to have to go through this experience without being made aware of this. Reading other peoples reviews also which are all similar to mine, it seems them pretty much double the policy price every year whether you claim or not. BEWARE!

Reviewed on 18th January 2021
CHARLIE's avatar
CHARLIE
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Car Insurance

Poor customer service, Poor Company

Points of... Read more

Points of grievance.

1. falsely advised my policy was on a 3 month hold from november until 28th january several times - was even issued a new direct debit schedule commencing january 2021
2. incorrectly notified about the policy cancellation with regard to point 1
3. falsely advised regarding overdue amounts ie £169.52 over due in november when my bank shows that at that point i have only missed the october and november payment
4. having the policy cancelled on the 11th without even a phone call to warn just 3 emails on the day of cancellation
5. forced to take unpaid time off from work and caring duties ( in a PANDEMIC) to attempt to have the whole mess sorted and get my policy reinstated.
6. failure of call handlers to actually call me back when they said the would
7. lack of respect shown and combative/abusive call handlers from south Africa
8. numerous blind transfers or just plain getting hung up on.

a formal complaint is in process

Reviewed on 12th January 2021
Oliver Kershaw-dickson's avatar
Oliver Kershaw-dickson
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Smart Wheels

A Surprisingly Positive Experience

I never thought my life would come to writing a good review of an insurance company but here we... Read more

I never thought my life would come to writing a good review of an insurance company but here we are...
You'd think that a black box policy at a low (relatively speaking) price of around £1k for a new driver living in a rural area is risky but I can honestly say I haven't had any major issues.
I had to make a glass claim in July - this was paid without dispute.
I had to top up miles. £140 for 1000 miles is still daylight robbery but my fault for not guessing correctly and could have been much worse.
Customer service has always been good and resolved my problems quickly and they were honest and fair in responding to my queries.
Now, the big question: the box. It was actually not too bad and judged speed, smoothness (the box can't get this right for its life), and usage. Speed is probably the only one that is really going to raise eyebrows. As long as you don't speed excessively or too often, they won't give you a headache and certainly enough legroom for the odd garage that takes it for a 'test drive' around the Nurburgring.
I spent a year with them and have now moved to a non-box policy with another company (my renewal price was more than my new policy - shop around!) and, overall, I have had a great first year on the open roads. Thank you More Than for being fair and good luck to all new drivers!

Reviewed on 11th December 2020
Michael Penston's avatar
Michael Penston
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Car Insurance

DIRECT DEBIT S UNREQUESTED

I have had a very stressful experience dealing with problem of direct debit payments. Two of my monthly premiums were not paid due to Morethan not requesting funds from my bank. I have today dealt with caring knowledgable staff who thankfully... Read more

I have had a very stressful experience dealing with problem of direct debit payments. Two of my monthly premiums were not paid due to Morethan not requesting funds from my bank. I have today dealt with caring knowledgable staff who thankfully resolved the issues and I was impressed by their attitude and genuine wish to help. My opinion on customer experience has improved

Reviewed on 24th November 2020
happy place's avatar
happy place
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Pet Insurance

WATCH OUT!

Check your renewal cost as mine jumped from £470 to £702 in one year and I had made NO claims whatsoever!! I feel they count on you not checking the cost and just allowing the policy to renew and then it's too late! When I phoned to cancel, they s... Read more

Check your renewal cost as mine jumped from £470 to £702 in one year and I had made NO claims whatsoever!! I feel they count on you not checking the cost and just allowing the policy to renew and then it's too late! When I phoned to cancel, they suddenly dropped the price by over £100 but that still wasn't comparable to what I could get elsewhere for the same policy schedule. Not the way to treat customer and I won't use them again.

Reviewed on 10th November 2020
Gail's avatar
Gail
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Home Insurance

Flood Damange

2 months down the line still noting wont reply to emails wont be renewing next time

Reviewed on 9th November 2020
roz's avatar
roz
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Car Insurance

BEWARE SCAMMERS !

TOOK OUT CAR INSURANCE WITH MORE THAN BACK IN SEPT CANCELLED NEXT DAY DUE TO FINDING A DEAL WITH A BETTER INSURANCE COMPANY STILL AWAITING REFUND OF 493.66 WHICH THEY KEEP... Read more

TOOK OUT CAR INSURANCE WITH MORE THAN BACK IN SEPT CANCELLED NEXT DAY DUE TO FINDING A DEAL WITH A BETTER INSURANCE COMPANY STILL AWAITING REFUND OF 493.66 WHICH THEY KEEP PROMIS
ING TO PAY BUT STILL WAITING. STAY WELL CLEAR CONMEN AND THIEVES CALL CENTRE BASED IN SOUTH AFRICA. FINANCIAL OMBUDSMAN NOW DEALING WITH THEFT OF MY MONEY

Reviewed on 6th November 2020
Peter Edwards's avatar
Peter Edwards
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Pet Insurance

0 stars let alone 1!

I had my amazing Lhasa apso for near 15 years and he sadly passed away a day ago. Due to this useless company not doing their job correctly not only do I have to suffer with the bereavement of losing my beloved boy, but I also have to deal with a fee... Read more

I had my amazing Lhasa apso for near 15 years and he sadly passed away a day ago. Due to this useless company not doing their job correctly not only do I have to suffer with the bereavement of losing my beloved boy, but I also have to deal with a fee of 500 pounds because I was never offered the euthanasia and cremation add on to my policy from the beginning when I joined and nearly 15 years later! Any pet owner would obviously say yes to paying an extra 150 to make sure they are covered for their pet incase of illness. I am absolutely disgusted that I was also told if I didn’t decide on euthanasia and I basically allowed my boy to suffer until his final day I would have been covered. What a horrible comment to come out with! They call themselves a friendly pet insurance company. They are a disgrace to all pet owners and animals! Don’t waste your money and time on this waste of fresh air. It’ll be better off BULLDOZED!

Reviewed on 5th November 2020
S's avatar
S
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Pet Insurance

Wouldn't use again after putting me in financial hardship

My dog had to have tests and treatment. Wasn't pre-existing as shown from blood results. Vets agreed that I can claim, which I why I went through with the advice. Morethan won't pay out... Annoyingly, they have tried to re-new my policy, at a much... Read more

My dog had to have tests and treatment. Wasn't pre-existing as shown from blood results. Vets agreed that I can claim, which I why I went through with the advice. Morethan won't pay out... Annoyingly, they have tried to re-new my policy, at a much more expensive rate than I found with them through the internet... When I called they offered a discount (why don't they just do that anyways...). Personal experience hasn't been good.

Reviewed on 5th November 2020
Dogman's avatar
Dogman
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Car Insurance

AWFUL COMPANY!

Took car insurance out with more than and cancelled a couple of days later because I found a better deal elsewhere. I'm a very experienced driver in my 60s Trying to get a full refund is almost impossible ! Phoned them every day for 2 weeks asking... Read more

Took car insurance out with more than and cancelled a couple of days later because I found a better deal elsewhere. I'm a very experienced driver in my 60s Trying to get a full refund is almost impossible ! Phoned them every day for 2 weeks asking where is my refund ? To be told it's been actioned and returned to your card but it hasn't another occasion a rep told me it was sent in the post by cheque a couple of weeks ago. Again no it hasn't MORE THAN ARE BLATANT LIARS AND THIEVES COMPLETE CON COMPANY. NOW REPORTED TO TRADING STANDARDS AND PREPARING TO TAKE COURT ACTION AGAINST THEM FOR THE RECOVERY OF 493 POUNDS MORE THAN ARE THE WORST INSURANCE COMPANY I HAVE EVER DEALT WITH ! AVOID AT ALL COSTS ! DO NOT USE THESE SCAMMERS AND THIEVES ! I AM FUMING AT THE WAY IVE BEEN TREATED BY MORE THAN AND WILL NOT REST UNTIL THEY ARE FORCED TO GO OUT OF BUSINESS BY THE LEGAL SYSTEM

Reviewed on 25th October 2020
Peter Edwards's avatar
Peter Edwards
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Car Insurance

Shocking

Absolutely shocking of a company. Taken a year and half to settle my claim. Evan now it’s settled they are taking forever to finish everything else. Endless phone calls, endless emails and getting nowhere. Put you through to the wrong people c... Read more

Absolutely shocking of a company. Taken a year and half to settle my claim. Evan now it’s settled they are taking forever to finish everything else. Endless phone calls, endless emails and getting nowhere. Put you through to the wrong people constantly and have disgusting attitudes. Would NOT recommend to anyone

Reviewed on 17th October 2020
Jordan Pearson's avatar
Jordan Pearson
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Car Insurance

Joke

Wouldn't even give 1 star if I could Absolute joke of a company, got car Insurance got 200 quid out of me for a deposit then told me there cancelling it with no warning that's when I phoned them, so yeah cancelled it all because I cancelled my... Read more

Wouldn't even give 1 star if I could Absolute joke of a company, got car Insurance got 200 quid out of me for a deposit then told me there cancelling it with no warning that's when I phoned them, so yeah cancelled it all because I cancelled my insurance with my previous insurance, never received anything from my deposit back SCAM OF A COMPANY SO AVOID!!!

Reviewed on 17th September 2020
K's avatar
K
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Pet Insurance

Fantastic company

Really good rates on pet insurance had everything I needed to insure my pet with them

Reviewed on 15th September 2020
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Laura
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Home Insurance

happy to par

when i had a break in they were more than an insurance company to me. They made it easy made me feel at ease and not to worry. nothing seemed to hard or difficult to do or be done

Reviewed on 14th September 2020
Peter B Wardle's avatar
Peter B Wardle
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Home Insurance

Worst web site ever!

The More Than web site once you find the login is pretty basic and only showed me minimum information about my insurance + looked like it was developed back in the late 90's. Luckily I did not need to make a claim and I moved on to another provider.

Reviewed on 9th September 2020
ChrisUltra's avatar
ChrisUltra
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Car Insurance

AVOID AT ALL COSTS!

First year with them as I’m currently 6 months into this insurance company, they are a scam I got my insurance with them and put 5000 miles which I thought was the lowest amount, for the lady on the phone to not tell me the min and max which states t... Read more

First year with them as I’m currently 6 months into this insurance company, they are a scam I got my insurance with them and put 5000 miles which I thought was the lowest amount, for the lady on the phone to not tell me the min and max which states they should, used 2000 miles in 3 months as a first time driver you want to go explore and drive to places You’ve never been to before my insurance cost £72 a month which I could afford in my last job, then I added 2000 miles on to get to 7000 as they estimated I needed which I didn’t realise I didn’t so that was £200 odd pound upfront with a admin fee of £25 which took my direct debit upto £84 which was still a reasonable price, then enquired about business insurance And 3000 miles added on top and also enquired about changing my occupation to care assistant to then be told a quote of just under £1000 upfront with admin fees so of course I didn’t go for that job and told her to leave it , then month later my insurance went up to £97 to be told on the phone she added everything on and we was charged as I explained I was enquiring to be refunded £15 which was a joke really, then enquired about changing my address to a few miles down the road to be quoted £275 with a admin fee of £25 and my insurance to go up to £157 a month as apparently it’s a bad area compared to the one I’m living now even though it’s roughly the same area, then enquired about adding mileage once more as I’ve only got around 2400 left to last me till February 2021 and got qouted £387 upfront and a £25 admin fee for my insurance to go up to £173 something, I would not recommend at all even if you do 1mph over the speed limit you get a bad score your constantly checking your speedometer and if you go slow you get a bad score too, it’s a absolute joke suppose to be for affordable for young people and they just scan money out of you, even when I stayed at my partners house during lockdown due to working with the public in retail I didn’t wanna pass anything on to my parents I was staying there for roughly 3/4 months to prevent the spread , they only just informed me last week that they would cancel my insurance for the over night parking No communication just a text no email to say about a accident that I’d had which wasn’t my fault due to someone running up the back off me and I didn’t claim as not much damage they didn’t once get in touch with the 3rd party to see if they was claiming had to ring that persons insurance up myself to have the open claim took off had to call more than up my self to see what was going on still can’t get a temporary insurance on my parents car like I normally do to save my mileage when going long distance absolute joke , DO NOT
RECOMMEND PLEASE AVOID AT ALL
COSTS!! MONEY GRABBERS!!!

Reviewed on 25th August 2020
Leonnie's avatar
Leonnie
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Car Insurance

SCAM!!!! AVOID

This company is a scam, tried to charge nearly £400 for change of address and then also increased the purchase of extra miles to over £2000, how are youngsters expected to afford these extortionate prices especially during COVID, ... Read more

This company is a scam, tried to charge nearly £400 for change of address and then also increased the purchase of extra miles to over £2000, how are youngsters expected to afford these extortionate prices especially during COVID,
We now have a vehicle parked up and can no longer drive due to the above given quotes, absolutely disgusting

Reviewed on 25th August 2020
kaf's avatar
kaf
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Car Insurance

Scam artists in the extreme!

They charge £51 just to update your address, even if you move a few doors away. £25 for the admin fee and £26 for the address change itself. Insurance companies should be illegal. The fact we have to pay these crooks money is diabolical, but More Th... Read more

They charge £51 just to update your address, even if you move a few doors away. £25 for the admin fee and £26 for the address change itself. Insurance companies should be illegal. The fact we have to pay these crooks money is diabolical, but More Than even more so. They're the worst of the worst! If you need insurance, go with the Farmers Union. At least, there, the money spent is ethically used, and anyone can use them.

Reviewed on 20th August 2020
Jahred Love's avatar
Jahred Love
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Smart Wheels

AVOID AT ALL COSTS

I have been with More Than Smart Wheels for 3 years, have no claims at all and a +7.0 driver score, but they increased my bill from £625 to £825 blaming it on the pandemic and saying I live in a bad area. EXUSE ME?? I have proof I am a very sensible r... Read more

I have been with More Than Smart Wheels for 3 years, have no claims at all and a +7.0 driver score, but they increased my bill from £625 to £825 blaming it on the pandemic and saying I live in a bad area. EXUSE ME?? I have proof I am a very sensible road user and this is how you reward me?????? I was also quoted £550 by Admiral... WITHOUT A BLACK BOX!!!
Also my 'rewards card' with over £120 on it never arrived in the post so I lost all that.

AVOID AT ALL COSTS

Reviewed on 15th July 2020
Chris's avatar
Chris
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