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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.6 (1098 reviews)

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4.60

Based on 1,098 reviews, last reviewed 4th Jun 2026

1% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

73%

15%

Latest highest rating:

5

Faithfully Yours, I have been a Nationwide customer for twelve years now. I was ambling along , doing quite well or so I thought but then I had a lifechanging event and... Read more Reviewed on: 4th June 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1098)

Tried to switch my account and no direct debits/standing orders switched!

I switched to Nationwide Flexdirect account on the "recommend a friend" offer which gives you £100 bonus for switching on the provision that you switch at least 2 direct debits over (I had 3 set up on my old account). I only found out that they hadn't transferred any of my standing orders or direct debits over from my old account when I got an email saying I didn't qualify for the £100 because I hadn't switched any direct debits! All of my payments that were supposed to go out over a month were missed, and it's been really inconvenient for me, with absolutely no help from Nationwide, and very rude customer service representatives. So disappointed, I've closed my account with them immediately. Reviewed on: 22nd February 2020

Perfect!

The account benefits are great and suit my personal circumstances Reviewed on: 9th February 2020

Solid

I also use Monzo and some of the newer disruptor saving/banking apps, and while I really appreciate their new features, I've not yet switched over as I appreciate the reliability of Nationwide. There's nothing particularly innovative with them, but equally I've never had much difficulty - they're simply a dependable company who I'd trust with my money Reviewed on: 9th February 2020

Great account and app

I love nationwide. The switch gives you and the referee £100 the app is easy to use and the account has good interest on balances up to 2500 can’t ask for much more Reviewed on: 9th February 2020

Always helpful

Easy to contact on the phone, very approachable and friendly. Reviewed on: 9th February 2020

no issues

I've had this product for years and had no issues Reviewed on: 8th February 2020

Great provider

Have banked with Nationwide for years and have had no issues. Now have multiple products with them and would recommend to friends/family. Reviewed on: 8th February 2020

Great bank

Been with the Nationwide for 30 years and never had any problems Reviewed on: 8th February 2020

A really good building society!

I've been with them for quite a while and they've always been pretty good! Reviewed on: 8th February 2020

Great

No issues always very helpful. Reviewed on: 8th February 2020

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