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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.41 (911 reviews)

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4.41

Based on 911 reviews, last reviewed 22nd Apr 2025

1500% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

70%

17%

Latest highest rating:

5

Excellent customer service, no fees and cash bonuses Excellent customer service, no fees and cash bonuses Reviewed on: 22nd April 2025

Latest lowest rating:

1

If I could give no stars, I would! If I could give no stars, I would! Absolutely incompetent, functionally locked accounts because they failed the set up properly, app and internet bank... Read more Reviewed on: 1st April 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (911)

Nice and easy

Easy account to operate and the staff are nice. You can be seen quickly if there is a problem Reviewed on: 28th August 2015

Great current account

I have had a nationwide account for many years and have always been impressed with the service. I have had to contact customer services twice recently - once after losing my card, and once after a company charged me twice for a purchase - and I have been pleasantly surprised both times by the customer service provided. I have rung expecting to be on hold for ages waiting to talk to someone but both times have got through relatively quickly and the advisors I have spoken to have been friendly and efficient. Reviewed on: 28th August 2015

Highly recommended

I would recommend this highly. Great customer service. Never had any problems with them. Reviewed on: 27th August 2015

good

easy account to run on a daily basis. Branch staff are always helpful and friendly and you can always be seen immediately if you have a problem Reviewed on: 27th August 2015

Good customer service

Easy account to set up and deal with both online and in branch Reviewed on: 26th August 2015

Another handy mobile app!

Newly discovered mobile banking apps and Nationwide's does the job. Easy to authenticate and use on a day-to-day basis to check finance, make transfers and pay contacts. Reviewed on: 25th August 2015

Nice to speak to a person who understand

Having ignored my Nationwide Debit & Credit Card Accounts for a few years I needed to call up and either cancel or reactivate them. I was pleasantly surprised to find myself talking to a UK based call centre who understood everything I wanted to do, made it happen simply and effectively without trying to sell me other products that I didn't want at the same time. Reviewed on: 25th August 2015

Great customer service

Opening an account with nationwide is so easy you can even do it online these days.When I incurred charges a couple of money's ago the friendly customer service cleared them for me due to the fact I was been charged for such a small amount overdrawn however if you do go overdrawn there is no way normally to avoid charges unlike Lloyds tsb who give you till 3pm on the day of going over to top up you account and not get charged. Reviewed on: 15th August 2015

Easy to use, with clear regular statements

Flexaccount is easy to use and takes care of your daytoday finance. Bill payments and standing orders are easy to set up. If you like to discuss yr business with A PERSON there are high street branches which offer a friendly and helpful service Reviewed on: 10th August 2015

Excellent customer service

I've been a customer of nationwide for about 15 years with a basic account then upgraded to this flex account. I've had no problems, can access my money in plenty of ways, use mobile and Internet banking then there's a brilliant app which I have on my phone and tablet. Staff in the branch are helpful and friendly and go out of their way to help. Highly recommended Reviewed on: 9th August 2015

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