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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.58 (333 reviews)

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4.58

Based on 333 reviews, last reviewed 20th Feb 2026

3200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

20%

Latest highest rating:

5

Nationwide is 5 star. Nationwide is 5 star. They look after their customers and provide bonuses. You can always go into branch and speak to a human to resolve any queries. ... Read more Reviewed on: 20th February 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (333)

Review of the Nationwide, FlexDirect:

The Peoples Account

I have been with Nationwide now for 3 years and have 2 accounts with them. If I have ever had a reason to speak to them they are always very willing to help and in a good patient manner. Always treated with respect and courtesy - feel like I am a person not just a user of their products/services. I call them the Peoples Bank as it is run for the benefit of people as members decide how it runs. AGM are held annually all members can have a say and we are listened to. Reviewed on: 28th March 2016

Good, safe bank and app

Works well and they offer good savings accounts. Reviewed on: 30th March 2023

Good quality Bank

Long term user Good service. Good perks. Worth using Reviewed on: 30th March 2023

FlexDirect

Great interest rates, easy to use app and great customer service. Reviewed on: 28th March 2023

Mobile app needs updating

I switched to Nationwide last year and whilst I haven't had any problems with them, I think they could improve their mobile banking app. Until very recently you needed a card reader to send payments to a new payee and you are still unable to change the reference on a payment when using the app, which is how I mainly bank. I have had no other issues and find them to be a decent bank. Reviewed on: 26th March 2023

Good solid banking

Been with them for years highly recommended Reviewed on: 16th March 2023

Good value, care for the members/customers

Good value, care for the members/customers, although some of the interfaces are a bit clunky. Reviewed on: 16th March 2023

Excellent for banking

Been with them 40+ years never a problem Reviewed on: 16th March 2023

Fantastic online account

Easy to use, well designed online account Reviewed on: 16th March 2023

A Switch that wasnt a Switch

I decided to take up the £200 switch offer from Nationwide however it didn’t run smoothly at all and ended up costing me money and total confusion with SO and DD payments. It’s taken me a few months to get my account affairs in order and I never received the £200 bonus. I am angry and frustrated Reviewed on: 13th March 2023

Good bank but app could do with improvement

I switched to Nationwide because of a switching incentive. I have had few issues with using them, just a couple of minor frustrations such as not being able to cash cheques on the mobile banking app. Reviewed on: 11th March 2023

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