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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.58 (333 reviews)

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4.58

Based on 333 reviews, last reviewed 20th Feb 2026

3200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

20%

Latest highest rating:

5

Nationwide is 5 star. Nationwide is 5 star. They look after their customers and provide bonuses. You can always go into branch and speak to a human to resolve any queries. ... Read more Reviewed on: 20th February 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (333)

Review of the Nationwide, FlexDirect:

Easy to use and good online app

Good customer service, the app is really easy to use and update. Reviewed on: 10th March 2023

Good customer service

It has always been a pleasure to talk to any member of staff. And has been simple to deal with anything I needed to do Reviewed on: 10th March 2023

very helpful bank,

Has a lot of different types of savings accounts, to suit different types of savers. I have money in 3 different types, & i know that not only is my money in safe hands but that the interest rates offered are good. Reviewed on: 10th March 2023

Good bank to deal with

Have had no issues with this bank having the account a number of years recently acquired a members credit card also good for as the all rounder option Reviewed on: 10th March 2023

Great provider

Switched using cass; got a switching bonus too. No issues so far. App is easy to use and the security is excellent. Reviewed on: 9th March 2023

There is just one catch

I’ve never really had any problems with nationwide - there’s just one feature of their banking that feels very antiquated. Any time you need to send money to a new person you have to have the little portable pin device to verify the transfer. Out for dinner and need to send your share of the bill? Well unless you have your pin device on you, you’re not going to be able to do this there and then. It’s an annoyance and can be inconvenient Reviewed on: 9th March 2023

Used for years

I have been using Nationwide for many years. The app is easy to use, and I can check all the accounts I have with them under one platform. Reviewed on: 9th March 2023

Professional, efficient, courteous, competitive

Extremely helpful and patient when I suffered a bereavement. Excellent customer service and excellent interest rates and special offers for members. Reviewed on: 4th March 2023

Safe and secure

I like the online banking service and find the card reader service very reassuring when checking if it is me that is making changes to my account. Reviewed on: 1st March 2023

Great service, let down by App

Have had an account with Nationwide my whole life. It's a great bank for customer service, the experience with them is only let down by the available functionality on their App and online. Reviewed on: 28th February 2023

Ethical and people-focussed

Despite other banks offering significant sums to swap to them, I really don't want to leave Nationwide - I want my money to be used ethically and to build communities, and i think Nationwide achieves this. They are also very responsive to customer needs, e.g. adding the ability to instantly save rounded-up amounts from spending and now giving 5% cashback. Reviewed on: 28th February 2023

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