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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.31 (247 reviews)

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4.27

Based on 247 reviews, last reviewed 21st Nov 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

21%

Latest highest rating:

5

Great account that pays back. 2 years in a row I have recieve £200 just for having her account. The removal of the need for the keypad has also greatly increased the user experienc... Read more Reviewed on: 21st November 2024

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (247)

Review of the Nationwide, FlexDirect:

Excellent service and interest rate.

I was informed by Nationwide about their new Flex Direct current account, and decided to switch from our standard Nationwide Flex current account. The interest rate of 5% is available for one year, and after this reverts to 1%, compared to the current account which we already had, which gives no interest. To receive these rates customer have to pay into the account at least £1000 per month. There is no monthly charge for having this account, unlike some other financial institutions who charge for the privilege! The switch went through very quickly with no problems, and the account is available to view through Nationwide online banking. Transfers can be made, direct debits and all aspects of banking can be carried out online. Nationwide's online banking system is second to none. Customers are also entitled to a contacts banking card. One minor problem was that when we had a cheque to pay in at the branch, Flex Direct customers are expected to do this through Nationwide's terminal in branch, rather than hand to an assistant along with your bank card. However, someone showed us how to use and it proved quite easy. We have held this account more than a year now and the interest rate has reverted to 1%, which is less than some other banks are offering at present, for example, Santander's 123 account, which offers 3%. However, we are happy with the account and pleased that we are receiving interest on our every day transactions. Reviewed on: 9th August 2015

Never giv problem

Good experience with the bank and it never giv problem Reviewed on: 3rd April 2023

Best bank

Simply app, good customer service Reviewed on: 3rd April 2023

Easy app

Very easy to use. Emails alerts when terms ending. Reviewed on: 3rd April 2023

Good, safe bank and app

Works well and they offer good savings accounts. Reviewed on: 30th March 2023

Good quality Bank

Long term user Good service. Good perks. Worth using Reviewed on: 30th March 2023

FlexDirect

Great interest rates, easy to use app and great customer service. Reviewed on: 28th March 2023

Mobile app needs updating

I switched to Nationwide last year and whilst I haven't had any problems with them, I think they could improve their mobile banking app. Until very recently you needed a card reader to send payments to a new payee and you are still unable to change the reference on a payment when using the app, which is how I mainly bank. I have had no other issues and find them to be a decent bank. Reviewed on: 26th March 2023

Good solid banking

Been with them for years highly recommended Reviewed on: 16th March 2023

Good value, care for the members/customers

Good value, care for the members/customers, although some of the interfaces are a bit clunky. Reviewed on: 16th March 2023

Excellent for banking

Been with them 40+ years never a problem Reviewed on: 16th March 2023

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