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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6055 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,055 reviews, last reviewed 1st Jan 2026

No new 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

2

Ordering a new debit card from abroad I wanted to order a debit card. I live abroad, so Natwest did not send a new one. It should be a simple process. Cora made it so difficult. I had 2 ... Read more Reviewed on: 1st January 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6055)

Review of the NatWest Group - Cora, Digital Assistant:

Cora Review

For the most part Cora has been very helpful. The digital platform is useful when you really don't have time to wait on the phone or really don't feel like talking to someone over the phone... for the most part what ever the issue is Cora can usually resolve it or point you in the direction for resolution.. Reviewed on: 9th April 2023

Ordering a new debit card from abroad

I wanted to order a debit card. I live abroad, so Natwest did not send a new one. It should be a simple process. Cora made it so difficult. I had 2 or 3 goes at it and wasn't sure if they had decided to send one. Reviewed on: 1st January 2026

Is Cora thick?

Cora does not understand basic question. She needs to be pensioned off and replaced by an average AI. Reviewed on: 16th December 2025

Questions related to foreign countries are beyond Cora.

Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what do i need to do. B) I am relocating to France , can I keep my account? C) I am moving to France, how do I update my details - all give the same response about travelling abroad or random answers about payments . Reviewed on: 30th October 2025

Worst service since I opened account in 1971

50 minute wait to speak to ISA team and CORA is incapable of answering simple questions . Phone back option ridiculous. The person who phoned back put me back in the queue with a longer advised waiting period which obviated the call back request. Reviewed on: 24th October 2025

Possibly the wordt customer service in the industry?

Complete waste of time- very poor customer service made only worse by the useless "Cora" . All contact avenues seem to be pushing towards their banking app (i.e. 3 hour wait to talk to an agent) which if it is anything like their online presence I'd avoid like the plague. Reviewed on: 17th September 2025

Useless.

Useless. Cannot answer basic questions and keeps on repeating same options. Terrible waste of time. Reviewed on: 4th September 2025

Cora cannot handle anything more than a very basic r...

Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fails completely. And I have never had any of my negative feedback responded to, which suggests that there is no human overview. To refer to it a Customer Service is an insult to account holders Reviewed on: 5th August 2025

Just trying to order a replacementcard because...

Just trying to order a replacement bank card because it expired and they didn’t send me a new one. I’m now three hours in and still no resolution with Cora. Reviewed on: 10th July 2025

bungling amateurish attempt at AI

Completely useless. Knows nothing, cannot answer the most basic questions.Gets fixated on the original request. When asking for a human there are responses like " we will respond in 220 hours, 6 hours, 4 hours... When I got a human they answered my query from scratch as soon as as I typed my question. Reviewed on: 8th July 2025

NatWest Bank

Hi I have called today NatWest Bank customer service for the help, I was extremely distressed and need they support and help, however after speaking with customer service I was left very disappointed with customer service. I am still shaking, awful experience. Reviewed on: 28th June 2025

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