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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Delighted customer since for almost 60 years

Joined the Westminster Bank when I was 18 after a bad experience with another bank. I am now 77 and have never had an issue with NatWest and its predecessors. They have always provided me with products that satisfy my needs - loans, mortgage etc and have never made an accounting mistake. Their employees are always respectful and work quickly to provide answers to any queries. Their banking app is outstanding enabling me to check transactions, make transfers and pay bills. Their security services are excellent, following up quickly on unusual transactions and their new approval process for transactions on the mobile app is brilliant - I feel totally in control of my finances. When my grandson was 18, I took him to my branch to open an account: he met privately with the manager who took him through the whole process - real customer care. Reviewed on: 16th April 2021

Very prompt and efficient

I wanted to change personal details and it was done all ok Reviewed on: 16th April 2021

Ease of use

Very easy to read and understand, not at all complicated. Reviewed on: 16th April 2021

Automatic helper

All information was given quickly and completed my request instantly. Reviewed on: 16th April 2021

Very helpful

Had forgotten my pin number and was worried about losing my card in a cash point. Nat west on line advised me what to do. Still to do it. Reviewed on: 16th April 2021

Fast quick advice

Was so easy to get the advice I needed without having to call Reviewed on: 16th April 2021

simple, quick and reliable

using Cora for address changes is super simple and really easy to do, yes or no questions and confirmation of found addresses. great and simple way to change address online quickly no fuss or calls needed Reviewed on: 16th April 2021

Easy to use and fast reply

Great, very satisfied. It helped me with my queries accurately and efficiently. Thumb up. Reviewed on: 16th April 2021

Great bank very supportive and interactive chat function

Most chat bots don't access the bank's database so are a glorified FAQ data base - not very helpful. Cora actually knows how to do stuff like order new cards cheque books locate stuff on links on the web site. The bot also knows who the account holder is and my details making everything much quicker - WELL DONE NAT WEST Reviewed on: 16th April 2021

Very quick helpful

Needed help with statement, s very quick and helpful Reviewed on: 16th April 2021

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