NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Stick to calling, far better.

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Reviewed on: 22nd November 2024

Requires Natwest's processes to be perfect which they are not

The only time i've used it we got stuck in a loop because it was telling me to do things on the app when i couldn't even access the app because I didn't have some of the details - it would then tell me that there are only "certain ways due to security" that I can get those details but wouldn't tell me what those ways are - all in all very frustrating Reviewed on: 24th March 2023

Cora is ignorant

Cora is ignorant and does not understand basic English Reviewed on: 24th March 2023

Access to my current account was stopped

Access to my current account was stopped twice within 6 weeks due to security concerns. Which meant I could not purchase food for the evening twice I had to go Hungary despite having a balance of 5 figures. I was stopped from cancelling a direct debit the day before it was due to be paid. Just instructed to talk to the person the Direct debit was paid to. No mention of the direct debit guarantee scheme. Reviewed on: 24th March 2023

Why choose NAT West

Nat West has supported my finances for longer than I can remember - I am 81 years old. Despite that I have sometimes been overdrawn they have never cut me off and they have always treated me with the same respect they give to wealthier customers. Significantly, the CORA Group is chaired by Sir Howard Davies, who repeatedly shows he is head and shoulders above other business men in dealing with the problems the UK is experiencing. When he says what could and should be happening, the British public listen to him. If only the UK was run by politicians who understand that success depends on their integrity because then we would trust them to sort out the problems with the police and the NHS. If these problems persist, we all suffer. Reviewed on: 24th March 2023

Super helpful

Very accurate feedback and answers. Helpful with links and connections with real people! Reviewed on: 23rd March 2023

I've used Cora a few time and most of the time my question was answered and when she couldn't answer she connected me to a agent.

Good experience mostly except when she couldn't understand my question. Reviewed on: 23rd March 2023

Cora - fund of information!

Cora makes it simple to get a response quickly, efficiently, and informative Reviewed on: 23rd March 2023

Poor customer service

Cora didn't provide the answer to my question and doesn't provide information on how to contact a human. Reviewed on: 23rd March 2023

Extra professional service

Alwways very kind and professional service . Any question answeredl Reviewed on: 23rd March 2023

Barely works

Bot never understands what I'm trying to explain, I'd rather have a real person who is avaliable to talk to 24/7. This bot just makes everything more difficult and frustrating. Reviewed on: 23rd March 2023