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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very easy

Very happy with the cora on the natwest app so easy to use. Reviewed on: 26th March 2021

Problem logging in to my account.

I had went through all the normal security details , as I have not checked my account online for a few weeks I was given a passcode to enter. I did this and clicked on go to account summary. I did this and nothing happened so I contacted the Chat and spoke to Cora who very professionally and politely solved my problem. Thank you Cora. Reviewed on: 26th March 2021

convenient and secure

address change is usually a painful experience. Cora wizzed me through the necessary steps whilst in my secure personal bank site. much better than trekking to the branch and digging out photo I.D. Reviewed on: 26th March 2021

Easy Address Change

A straight forward process, easy to follow. Reviewed on: 26th March 2021

Instructions not clear

Frustrated! Instructions not clear. More plainer the better. Reviewed on: 26th March 2021

Changing adress

Cora was very helpful with my request and she help me change my adress Reviewed on: 26th March 2021

Very easy to use

Cora instantly answered any queries Reviewed on: 26th March 2021

Got it!

Got the answer I needed in quick time and good clarity. Downside is that pop-up asking if help needed is incessant and irritating Reviewed on: 26th March 2021

Good prompt service

Very good service and good understanding Would highly recommend the person for the award Reviewed on: 26th March 2021

Simple and quick

Certainly for a routine enquiry, it was very simple to use, little typing, just clicking on Yes or No a few times. Reviewed on: 26th March 2021

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