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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

All requests dealt with clearly & promtly

Easy to follow. Answers easy to select. Process was quick and straightforward Reviewed on: 26th March 2021

Not been the quickest online, it was so simple to use.

Excellent service for myself, not being the best with modern technology Reviewed on: 26th March 2021

Excellent and professional!

Really well explained , easy to use . Love it! Reviewed on: 26th March 2021

Excellent!

Explained in a very nice way and easy Reviewed on: 26th March 2021

Fantastic banking

The staff at NatWest have always gone over and above to assist use and giving sound choice on how our money could work better for us Reviewed on: 26th March 2021

Advice

Needed advice on how to deposit cheques in the current climate..... digital assistant was quick and helpful. Reviewed on: 26th March 2021

Quick and easy

My enquiry was dealt with very quickly, and very easily Reviewed on: 26th March 2021

No Nonsense Banking

Easy to use and understand on-line banking. Reviewed on: 26th March 2021

Customer for over 40 years

I have 100% trust in NatWest and would recommend the bank to all. Reviewed on: 26th March 2021

Easy On-line Use!

Easy to follow Logging in Process ! Good List of Services To Use! Easy Use of Cora to ask for any Help you Need? Reviewed on: 26th March 2021

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