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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy On-line Use!

Easy to follow Logging in Process ! Good List of Services To Use! Easy Use of Cora to ask for any Help you Need? Reviewed on: 26th March 2021

The easiest online banking tool I've ever used

Wow, wow, wow! I had put off changing my address when I moved house as I was worried it would be complicated and I wouldn't know all my security details. As I was already securely logged in, Cora made everything so easy and straightforward. Reviewed on: 26th March 2021

Vayu

Good and simple and short. Any layperson can work on the app that is the reason this tool is essential for all banking customers to save time and travel Reviewed on: 26th March 2021

A glimpse into the future

Very impressed by the speed and accuracy in responses by Cora. Other similar AL platforms usually hit a dead end and revert for human interaction. Not Cora, it knew the webpage I was on, understood what I wanted to do (change addess) and actioned it for me in a matter of minutes after a brief exchange of messages. Very impressive Reviewed on: 26th March 2021

Lincoln natwest branch are always helpful

Anytime i have had any issues lincoln natwest staff are polite, helpful and understanding Reviewed on: 26th March 2021

excellent service

On line service is to a very high standard and very user friendly Thank you Nat West and all your staff Reviewed on: 26th March 2021

Good service

My query was resolved with much ease and speed Reviewed on: 26th March 2021

Easy and Quick to use

NatWest Cora Assistant provided me with accurate banking information quick,simple and easy. Very useful friendly. Reviewed on: 26th March 2021

Closing My Account

Very helpful, quick and intuitive. Reviewed on: 26th March 2021

Simple and easy instructions

Quick. Cora provided succinct information in readable, text size messages. Reviewed on: 26th March 2021

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