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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Amazing technology

Cora is really amazing. Deals with any enquiries quick and efficiently and much easier than picking up the phone. Every company should have a Cora!! Reviewed on: 26th March 2021

great services

Fast, helpfull, it is all you need in a situation like we are now Reviewed on: 26th March 2021

It's a very good bank

I have been for around 7 years with natwest bank and always have been happy with their services and recently they have made it even easier to deal with enquiries or any other issues on line with the mobile banking App. Keep it up guys. Thank you Reviewed on: 26th March 2021

Very friendly and quick answer to my query

Very happy I received the answer I wanted very pleased thank you Reviewed on: 26th March 2021

Easy to use

A very easy and straightforward way to get a quick answer to any problems or queries you have Reviewed on: 26th March 2021

Reactivate my ISA

Easy too use ,quick too set up Easy to follow guidelines and summary. Reviewed on: 26th March 2021

Easy and efficient

Just what you need when you have a tower of life admin to get through. Reviewed on: 26th March 2021

Quick reply online

Quick service especially answering to quick or enquiry online. Reviewed on: 26th March 2021

Efficient

Fast and helpful, great new digital features on banking app Reviewed on: 26th March 2021

Easy banking.

Very easy to use and totally stress free. Sorted my problem in minutes Reviewed on: 26th March 2021

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