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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

efficient

I found the change of address process quick and efficient. Reviewed on: 25th March 2021

Change my business name

With NatWest banking is very easy . Best mobile app fir banking Reviewed on: 25th March 2021

Quick

All was answer in minutes all was going Reviewed on: 25th March 2021

Quick response

Answered question quickly with relevant advice. Reviewed on: 25th March 2021

simple and easy to use with good explanations of what to do

easy and simple to use. would recommend to anyone. Reviewed on: 25th March 2021

Would highly recommend this service to other NatWest customers

My experience of using this Cora Digital question service. It is highly recommended by myself and is quick and very easy to use. It gives various question options to give you a very quick straight answer back. Very, very useful indeed. Reviewed on: 25th March 2021

Easy and efficient

Great experience managed to change my address in just a couple of minutes Reviewed on: 25th March 2021

Easy and simple banking

used the chat app today for the first time and found it very easy and got what i needed done within ten minutes. Great. Reviewed on: 25th March 2021

Very intuitive

Very fast and simple to use. Straight to the point Reviewed on: 25th March 2021

Good

If she was real I would marry her. Reviewed on: 25th March 2021

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