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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora is a fantastic service.

Excellent service. It is reliable and very efficient! I wanted to change my address for my banking details and it was completed in under 1 minute. Reviewed on: 25th March 2021

Mrs Ana

Cora was a good. In 3 minutes she helping to now my pin. Reviewed on: 25th March 2021

Quick and intelligent AI

Issue was resolved with minimum faff by some very good AI Reviewed on: 25th March 2021

Great service

Always well informed and helpful Reviewed on: 25th March 2021

Efficient bank

Good online help from cora the online helper. Reviewed on: 25th March 2021

Very satisfied!

When I arrived in London in 2016, Natwest welcomed me with open arms. I am very grateful to this bank, especially the Putney agency. Reviewed on: 25th March 2021

doesn't understand references to the olb terms

1 - Cora doesn't seem to recognise names of features offered on NW olb pages,,, such as morning balance ,,,,,,,, 2 - Cora gave me some options to look at but they only stayed open for a couple of seconds then got obscured by the conversation(android tablet, Chrome browser) ,,,, 3 - Cora didn't offer any option human interaction e.g. a live assistant or phone numbers where I may get some help. ,,,, 4 - Cora wasn't very apologetic when she/he was, to my mind, repeatedly not coming up with useful answers. ,,,,, 5 - Could you link her to Google to search for possible search results? e.g. Cora didn't understand 'morning balance' but Google found this https://supportcentre.natwest.com/Searchable/913249092/What-is-a-low-balance-alert.htm ,,,, Cora could ask "are you having problems setting your alert? Please explain what's going wrong and we'll get a human to investigate or point you to a better instruction page" Reviewed on: 25th March 2021

Cora doesn't recognise NW olb terms

Ease of use

Quick and concise answered all my questions Reviewed on: 25th March 2021

Simple straightforward website to use

Very quick and simple website to use, the staff are always helpful and do their best to resolve any matters quickly. Reviewed on: 25th March 2021

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