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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy to access help.

Help is easy to understand and quickly provided. Reviewed on: 25th March 2021

Fast and Efficeint

I had to update one of my records it was so easy with Cora, no need to phone or enter a branch - fast and efficient Reviewed on: 25th March 2021

Card replacement

Quick in replying and answering and of course very polite. Reviewed on: 25th March 2021

MR

very quick sevices and secure better that calls Reviewed on: 25th March 2021

Bereavement

Quick and easy to register the bereavement Reviewed on: 25th March 2021

User-friendly

Simple and easy to use. One step at a time and clear instructions where needed. Reviewed on: 25th March 2021

great

great, fast, intuitive, it was a toddle to get done what I needed to Reviewed on: 25th March 2021

Digital Assistant Resolves my Query

Had an issue. Couldnt find how to reoslve online banking. Asked the digital assistant and found my way to resolve the issue. Helpful and easy to use. Reviewed on: 25th March 2021

Brilliant Software

Simple, clean and effective automated service Reviewed on: 25th March 2021

Great service

I had to update my personal and business address, and was delighted to see how quick, easy and user friendly was Cora's service. Reviewed on: 25th March 2021

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