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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Convenient

So convenient, it saved me so much time and I could do it from home! Reviewed on: 24th March 2021

Great !

Very fast and easy procedure.Always can find answers for my questions. Reviewed on: 24th March 2021

Fantastic service

Solved query quickly without fuss. Great service Reviewed on: 24th March 2021

Have had super support

During Corona natwest has helped me in a time of distress. I am truly grateful for the support. It's helped me and my family a lot Reviewed on: 24th March 2021

Cora

I needed to change the address on my business account. It was the quickest change of address ever. This system is very easy, quick and efficient. Stress and time saver. Reviewed on: 24th March 2021

Very efficient service

Very efficient service when asking questions about my account Reviewed on: 24th March 2021

Prompt and explicit service

Enlightening and progressive experience Reviewed on: 24th March 2021

great service

very good service any time that i required it Reviewed on: 24th March 2021

Very easy to use

Said what I needed and the rest was simple and sorted Reviewed on: 24th March 2021

Easy and simple way to bank

I have not had any issues whatsoever. Reviewed on: 24th March 2021

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