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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Reactivating ISA

The online process to reactivate my dormant ISA account was simple, easy to follow and execute. Well done NatWest! Reviewed on: 24th March 2021

Wow

Could not believe how quickly my question was sorted. Simple and easy to use.. A great use of text option boxes Reviewed on: 24th March 2021

Quick response

Had a question on limit on payment but quickly resolved Reviewed on: 24th March 2021

natwest customer service

I have been a member of Natwest since 1960 and they continue to have the best customer service ever.Cora is an excellent additional service and saves ringing the bank for most problems Reviewed on: 24th March 2021

Scam advice

fast response to my query put me at ease.Thank you Reviewed on: 24th March 2021

Quick and Easy

Changed my address in less than a minute - would definitely do this again. Reviewed on: 24th March 2021

quick and easy to use

first time using happy with result thank you Reviewed on: 24th March 2021

Straight to the point. Got the answer I needed

A few questions were asked during the chat and Cora got the information I needed. Had an issue but was resolved by asking to speak to a person. Reviewed on: 24th March 2021

Great staff

Great staff and great customer service Reviewed on: 24th March 2021

Enquiry about International payment

The question was answered with easy to follow instructions Reviewed on: 24th March 2021

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