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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great easy to use help by just clicking a button.

So quick and easy to reactivate my ISA, no waiting on a telephone line and on hold or endless security questions. Great service. Thanks Reviewed on: 24th March 2021

Very efficient

Corras really good always readily available and patient Reviewed on: 24th March 2021

An instant answer to my question

Felt very relieved to know in future that I can contact someone and get help or reassurance so easily Reviewed on: 24th March 2021

very good

Very good and fast service which is pleasing Reviewed on: 24th March 2021

Frustrating

Not able to get an answer to a slightly off-piste question regarding cash ISA Reviewed on: 24th March 2021

Great service

Very quick and easy service to use Reviewed on: 24th March 2021

Very helpful

Cora was very quick at responding back to me, and very helpful Reviewed on: 24th March 2021

Immediate response, great service

Immediate response, easy to use and further links sent to help deal with the issue Reviewed on: 24th March 2021

Brilliant coronavirus support

Great help the the customers during this difficult time Reviewed on: 24th March 2021

Web chat

Easy to use and straight forward with the issue I had Reviewed on: 24th March 2021

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