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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

easy to use and efficient online banking

I used the chat bot to find out information. Cuts out wading through loads of material or having to phone to find out the answer. Reviewed on: 24th March 2021

Nat west group/ Cora

Immediate response and satisfactory answer to my question. Reviewed on: 24th March 2021

Details change

The request was dealt with efficiently and quickly. It was easier than dealing with a human and I have always preferred human interaction. Reviewed on: 24th March 2021

Quick polite full response

Was very easy to chat and answered questions quickly Reviewed on: 24th March 2021

Helpful Cora

Easy to understand. Lots of sensible options with plenty of time to read and choose. Didn't feel pressurised Reviewed on: 24th March 2021

I have been with nat West since 1965 that are amazing and have been extremely helpful

They take great care helping me with every thing I want I feel like a family member when I visit Reviewed on: 24th March 2021

Efficient

Very quick response offering numerous options to rectify a problem. Reviewed on: 24th March 2021

NatWest is the best

Top bank and the online steps are very easy to follow Reviewed on: 24th March 2021

Straight forward

I needed to change my adress. I picked to do it through Cora. Process was really fast, easy and straight forward. I was able to follow it and had to confirm the change at every step to confirm correct information. Great service! Reviewed on: 24th March 2021

Amazing!

Quick, efficient and clear. I'm surprised about the efficiency of Cora. Solved problems in half a minute. Reviewed on: 24th March 2021

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