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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Well, I have been Banking with NatWest for many years without stress and transaction straightforward and respectful lender

Absolutely peaceful and reassuring. Reviewed on: 24th March 2021

Excellent

Excellent advice, would recommend NatWest Cora Reviewed on: 23rd March 2021

Very good and innovative service

Very fast process! And accurate and without fuss very helpful Reviewed on: 23rd March 2021

Easy does it!

Hassle free, easy to use. I recommend using Cora. Reviewed on: 23rd March 2021

Great for a quick answer to any problems

Unfortunately my 'Get Cash' icon wasn't showing on my Nat west app, but thank's to the digital assistant Cora, i quickly found out why in seconds. I'd reported my card lost and the Get Cash feature isn't available until 2 days after you receive your new card. Problem solved, Thank you Cora Reviewed on: 23rd March 2021

Excellent service

Easy to use easy to understand and excellent quality service Reviewed on: 23rd March 2021

Quick simple perfect

Cora knew what I wanted to do because of the page I was on no annoying 20 questions to get to do what I wanted. Quick easy service perfect for a busy mum needing a solution dealt with!! Reviewed on: 23rd March 2021

So quick and easy

I needed to reactivate my ISA and with Cora it took less than a minute. Fabulous service Reviewed on: 23rd March 2021

had a bit of trouble but was never worried felt confident it would be ok

could,nt find my postcode but never made me feel worried about it getting sorted out Reviewed on: 23rd March 2021

Helpful but not easy.

Cora tells me to click on various words, some of which I cannot find. But useful overall, as one usually gets there in the end. Reviewed on: 23rd March 2021

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