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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

You quickly forget Cora is a digital assistant

I've become accustomed to using Cora and have grown to appreciate it's usefulness. Every time I've been directed to use Cora, I now have confidence that there's a heightened chance that my query will be resolved. So far, 10/10! Reviewed on: 23rd March 2021

Always been there

I have banked with the Natwest for 29 years since leaving univerisity to having bought my dream house in 2019 with my Natwest mortgage. I have always been supported, I have always had help when needed and have never been disappointed or let down in any way. My latest interaction was a zoom call to update me on all the best ways to ensure my money is looked after which was really useful. I am now starting a new business and will be approaching Natwest for a business start up account, and hopefully when we are making millions it will continue to be a good experience! Reviewed on: 23rd March 2021

Excellent

Cora was very good explaining it to me Reviewed on: 23rd March 2021

Time is money

Changing address is a big job as there are so many places I have to tell, but this Natwest chat system was very easy, straight forward and saving my precious time significantly! Reviewed on: 23rd March 2021

Transferring funds

I am new to online banking, and transferring funds to my online banking account was quickly sorted out with the online assistant by following some straight forward terms and conditions, making the process easy. Reviewed on: 23rd March 2021

Brilliant service

Online banking is secure and the app is very easy to use, great bank. Reviewed on: 23rd March 2021

Easy as pie

Didn’t even need to ask a question Reviewed on: 23rd March 2021

Simple very accessible toolkit

Love this so straightforward to use Reviewed on: 23rd March 2021

Ecxcellent service

Had very good helpful experience from this bank Reviewed on: 23rd March 2021

Simple, quick and friendly

The response time is really quick. Easy to understand and takes very little messaging before your issue is resolved. Reviewed on: 23rd March 2021

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