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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very efficient

Quick and efficient with query. Very helpful and made sure I understood what I needed to do at my end to resolve my query Reviewed on: 23rd March 2021

Clear concise instructions in plain English

User friendly easy instructions no waiting on the phone for 20 mins! Reviewed on: 23rd March 2021

Very quick and precise

I had a problem it was solved in mins Reviewed on: 23rd March 2021

First time used and very efficient and quick with my request.

As above very quick and straightforward Reviewed on: 23rd March 2021

Change of Address

This digital assistant was quick and easy to use and it was accurate in interpreting my needs. Impressive. Reviewed on: 23rd March 2021

Amazing Technology

I had to update my home address today, and it took all of five minutes (or less) to do. I was amazed at how efficient and easy this was to do. Genuinely blown away! Reviewed on: 23rd March 2021

helpful

always very very helpful especially to an 80 yr old Reviewed on: 23rd March 2021

So easy!

Make it super easy to change my address which used to take SO LONG - but not anymore! Reviewed on: 23rd March 2021

Good chat scheme

ISA transfer arrangement made easy via the chat Reviewed on: 23rd March 2021

how on line banking support should be

Had to use Cora the Natwest service when I needed to reactivate an account, the service and interactive response was speedy and accurate, i did not feel my usual frustration of long delays or repeated questions from a "bot" service, very impressed that someone has done their IT homework and has begun to link together backoffice systems to provide a useful service to customers. Thank you Reviewed on: 23rd March 2021

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