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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great Bank

Best thing I ever did was to come over to NatWest. I remain very satisfied by their service and features. Reviewed on: 20th March 2021

Piece of cake

Brilliant assistant. Perfect answers to questions that have been well thought-out. Reviewed on: 20th March 2021

five star thank you

it was a great help thanks what else but a great service have been with nat west for most of my adult life you have always been there for help and advice through bad times and good thanks again. Reviewed on: 20th March 2021

Change of address

It was a relatively brief experience and Cora efficiently executed what was demanded from her. Reviewed on: 20th March 2021

Mrs Barnett

Cora was very helpful as always. Reviewed on: 20th March 2021

Easy to use

I prefer to be able to read my answers as earlier to digest Reviewed on: 20th March 2021

Excellent customer service

I contacted Cora for help in reactivating my Cash Isa account. Amazing service. Cora gathered all my details and sorted everything out in minutes. Very helpful indeed. Reviewed on: 20th March 2021

Fast & friendly

Cora was fast & friendly solved my issue Reviewed on: 20th March 2021

Highly recommend Cora

Extremely helpful digital assistant with clear step-by-step instructions that made the process seamless Reviewed on: 20th March 2021

Changed address with Cora

Cora digital assistant made it very easy to change my address, which I need to replace a lost debit card, without having to go into a branch, Very quick and easy to use! Reviewed on: 20th March 2021

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