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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Stick to calling, far better.

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Reviewed on: 22nd November 2024

As broken as the other state owned industries

NatWest's decline in the last decade has been almost total. It is in my view a mob organisation - holding people's money against their will and threatening harm against our loved ones if we try to resist. Reviewed on: 10th February 2023

Good automated chatbot service

Good Chat Service providing quick & accurate answers to customer queries 24/7. Saves time I would normally have to spend waiting on hold to speak to a person to get an answer to a simple straightforward question. Plus it's available any time of day or night. Reviewed on: 10th February 2023

Digital disaster

As an award-winning financial journalist I am computer literate and Internet savvy. Yet I find RBS digital banking increasingly frustrating. I am registered for Digital Banking but cannot find the link to use Cora so can do nothing more than the most basic transactions. In spite of the encouragement of RBS, I refuse to download the mobile app because of the know security risks of having financial apps on a mobile phone. If this review fails to appear I will raise questions about why not. Reviewed on: 10th February 2023

Absolute waste of time

Automated answers , if your question is not in the system then Cora just keeps repeating herself . Absolutely useless Reviewed on: 10th February 2023

Forced to use this pile of rubbish

Poor filtering, wastes time, still end up with a human .. eventually as my calls are always about issues and more complex. Reviewed on: 10th February 2023

good, helpful

spoke digitally to Cora very helpful Reviewed on: 10th February 2023

Pretty much garbage

I prefer people to answer my query. Cora is a very basic software that can only understand specifically constructed sentences. The answers she gives are mostly irrelevant. The cost cutting from this bank is excessive and none of those savings are passed on to the customer anyway. All this has actually done is alienated the bank further from the people you expect to trust you with our money. Sure in most cases it isn’t a lot but it shows that you do not care about your staff or customers at all. Reviewed on: 9th February 2023

Cora is very quick and useful

Cora is useful, accurate and quick to help. It is also easy to be redirected to an agent. Reviewed on: 9th February 2023

Easy to use and useful

Cora is easy to use and useful for those that use banking online. Simple and straight forward questions are useful and take less time than waiting on phone for an operative. Although, Cora cannot replace human intelligence with more complicated matters. Reviewed on: 9th February 2023

Games

How can you people say I can get a loan then when i call you put me in hold then hang up putting me back to queue..very very bad service..all I ask for is another loan for small money and I have never missed a payment of the one I gave currently. With 6 payments before its over Why be so wicked ...why ...and you sopose to be top bank..Well its fine I will sort me out because you have been NO HELP AT ALL .. VERY DISAPPOINTED Reviewed on: 8th February 2023

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