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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very helpful.

It just took five minutes to put my mind at ease. Reviewed on: 19th March 2021

Great instant help

Able to help with simple queries very quickly Reviewed on: 19th March 2021

Brilliant, fast and efficient.

No long waiting in queues on the phone. All queries sorted within a minute or two, fantastic! Reviewed on: 19th March 2021

Helpful

Straight to the solution. Easy to follow. Great service. Reviewed on: 19th March 2021

Poor communications.

Can't bank cheques on app.have a nice day. Reviewed on: 19th March 2021

Peace of mind

I was worried why my card was declined when I’ve got a massive balance Reviewed on: 19th March 2021

Great service

My Query was resolved in seconds Reviewed on: 19th March 2021

Thanks, Cora

Cora was quick, efficient, and actually helped. My question was answered clearly and concisely, with the opportunity to start over if she didn't understand the first time. Reviewed on: 19th March 2021

Mr. Nawrot

My card keeps getting blocked so I have to transfer money to another bank to pay for things. Reviewed on: 19th March 2021

excellent

Even i could do I could follow the instructions Reviewed on: 19th March 2021

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