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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

cora saved me making phone calls

Needed a quick answer to a problem found the answer in just a few lines with cora Reviewed on: 18th March 2021

Excellent service

Efficient, friendly, helpful, reliable and looking after my finances like they were there own. Reviewed on: 18th March 2021

Quick efficient response

Needed information on how to print previous statements and realised I have to use online banking site not this App Reviewed on: 18th March 2021

Great online help

I found registering my change of address to be much quicker and simpler than expected. Everything was made easy with multiple choice selections and it was all done in less than one minute. Great service. Reviewed on: 18th March 2021

Customers are always treated with high respect

I have been a customer for quite a few years and I have been always treated with honesty and integrity Reviewed on: 18th March 2021

So easy and straightforward.

Really quick and efficient dealing with my request. Wish all transactions were this straightforward. Reviewed on: 18th March 2021

Nice and easy

Thanks to CORA my query was easily resolved. Reviewed on: 18th March 2021

Brilliant experience

Is brilliant at finding the answers to my questions. And can leave the app and be alerted by text when chat has be updated Reviewed on: 18th March 2021

Very easy, quick and efficient

I was amazed by how quick and easy the Cora chat was. Something like 'changing an address' on your bank account is a simple thing yet fills you with dread as you usually have to prepare for an unnecessarily long and arduous journey ahead. However, Cora made this what it should be, an easy and quick process. Hence the need to write the review! Reviewed on: 18th March 2021

Asked and answered

Cora answered my question, in easy step by step instructions. Reviewed on: 18th March 2021

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