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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

very nice

very nice and simple,understandable Reviewed on: 17th March 2021

Easeof uouse of online accounts

Ease in which transactions can de carred out and you can alter any mestakes instanly befor final confermation Reviewed on: 17th March 2021

the best

One of the best digital assistants out there. Ease of use and access are top benefits. The functionality continues to grow and develop. Reviewed on: 17th March 2021

Excellent customer service

Quick response, easy to understand and very friendly Reviewed on: 17th March 2021

Very positive experience

Clear, easy to use interface which is well laid out and easy to use. Reviewed on: 17th March 2021

No fuss instant results.

Excellent system, easy, no fuss with the right results and very quick. Reviewed on: 17th March 2021

Easy to use

Quick and easy and no fuss at all Reviewed on: 17th March 2021

Quick and easy

I asked a few different questions and had answers immediately. I was hoping I could cash cheques online but I couldn’t do Cora gave me the next best option! Reviewed on: 17th March 2021

Assisstance

Cora was helpful and easy to understand Reviewed on: 17th March 2021

Responsive

Fast and got the answer I was looking for. Reviewed on: 17th March 2021

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