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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

I have been a customer of this Bank for many years. Throughout this time they have always been helpful and caring of my needs.

When having to medically retire, the Bank permitted me to have a large overdraft facility. Without this, I would have fallen into deep financial debt. Reviewed on: 17th March 2021

prompt attention

No frustrations with my computer because when I asked a question it was answered correctly Reviewed on: 17th March 2021

Satisfied

Fast and useful service. I have my ISA reactivated in just one conversation with Cora. Not necessary to visit branch. Very happy with the service and recommend to use it. Reviewed on: 17th March 2021

Best little advise bot ever!

Very easy to use, can’t tell if a person or not, quick to answer my concern and offer the correct advise Reviewed on: 17th March 2021

Remote Correspondant Accuracy!!

After great confusion by myself..Cora re-set questions tht were pertinant almost immediatley. Reviewed on: 17th March 2021

Closing an account

Fast and effective service with clear instructions. Reviewed on: 17th March 2021

Helpful service

Love this service, quick and easy to use. Reviewed on: 17th March 2021

No hassle

Change of address completed on no time at all, simple and easy to use Reviewed on: 17th March 2021

Fast efficient and clear advice

Fast efficient and clear advice. Thank you Cora Reviewed on: 17th March 2021

Robot is too fast. No one is available to speak to

It's rubbish, need to be able to speak to someone between at least 6am onwards Reviewed on: 17th March 2021

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