NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Stick to calling, far better.

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Reviewed on: 22nd November 2024

Helpful

Good for a little guidance when having difficulty navigating the app. Always found beneficial. Reviewed on: 4th February 2023

Useless app

Cora and app is useless, Attempting to find out why a transaction has not been approved is impossible. Think carefully before using rbs. Reviewed on: 3rd February 2023

Chat with Cora - Very Helpful.

It was extremely helpful to chat with Cora, and she cleared some problems for me. Reviewed on: 2nd February 2023

Good customer service

They do the best to solve problems Reviewed on: 2nd February 2023

Query about bank charges on my account

I had a charge on my account that I did not recognise. I asked Cora but it was unable to help me and referred me to an agent, who did help me. Reviewed on: 2nd February 2023

Rubbish

Complete waste of time. An excuse for not giving 24/7 service with real people. Switching to Starling Reviewed on: 2nd February 2023

631

hello my name is lamin njie i have $1milion in bank of scotland i withdraw it on google please can you help me i want to use is with online bank or open a new bank acount help lamin njie 11.10.1992 Reviewed on: 1st February 2023

A waste of time and absolutely pointless

Please let us speak to a real human who can understand your query and find a solution. 6 hrs for Cora to get someone to get back to me! Reviewed on: 1st February 2023

Going round in circles!

I had a text from Natwest saying that there were insufficient funds in my account. This is incorrect as far as I can see. Cora could not understand the problem and kept taking me round in circles and would not hand me over to a human. After about 20 minutes I had to give up. Reviewed on: 1st February 2023

useless takes you to the wrong part of your request, takes far far longer than a person

today I asked why I keep getting asked for my login security number when for the past 6 months biometrics' was all we needed, why the change does it mean biometrics is not safe? I was transferred to credit card line when a really nice African guy tried his best but I could not understand him due to his African dialect. I have absolutely no race issues in my life and don't want this to be taken that way, but the fact were I could understand gave up in the end after being on hold for ever. Nat West must try harder, Cora my save money on less bums on seats but it needs to work Reviewed on: 1st February 2023