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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fast and easy to follow

Very quick service and very simple to follow instructions Reviewed on: 16th March 2021

Relevant and easy

Relevant information was provided quickly and depending on my needs / requirements. The information was easy to understand and I was given the option of interacting with the information in two different formats (text, video) depending on my engagement preferences. A great example of a well-executed user experience! Reviewed on: 16th March 2021

Top nat west bank

Brilliant been with this bank since 1984 Reviewed on: 16th March 2021

Efficient and quick

Needed to know about transfer payment Cora not only answer my question but explained how to do it step by step Reviewed on: 16th March 2021

Transfer of Reward scheme to other account holder

It took two attempts as you have to word your query very carefully as you are dealing with AI. A learning process for the future! Reviewed on: 16th March 2021

Good & helpful service

Very helpful service quick & easy to use Reviewed on: 16th March 2021

Very helpful and friendly

Great customer service, very helpful. Explained everything Reviewed on: 16th March 2021

Speedy and accurate response

Cora was friendly and accurate and fast ! Reviewed on: 16th March 2021

Getting a quote

Not needing to wait ages in a telephone queue and having demonstration videos. Idiots guides very helpful Reviewed on: 16th March 2021

Excellent Service

Cora helped me to change my address on all my accounts easily. Reviewed on: 16th March 2021

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