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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and efficient

Answered my questions with the exact information I required to resolve my issue Reviewed on: 15th March 2021

everyday ease

NatWest digital customer experience is easy to use and reliable Reviewed on: 15th March 2021

Quickest responses

Very good service of options .saving time of thinking and typing Reviewed on: 15th March 2021

Easy to use.

New function i tried out and found brilliantly easy to use as im not very good with tech. Got instant answer Reviewed on: 15th March 2021

Support

Very quick and reassuring help which assured me that my problem would be sorted shortly Reviewed on: 15th March 2021

Efficient & Quick Service

My problem was resolved very quickly Reviewed on: 15th March 2021

Very helpful

It was very helpful and solved any problems I had not just once Reviewed on: 15th March 2021

Fantastic help

Very helpful and very quick response Reviewed on: 15th March 2021

Bank helpfulness

Asked re pending transactions and Cora explained everything stage.by stage. Very helpful indeed Reviewed on: 15th March 2021

Brilliant

Very quick response And informed me on what I need to do Reviewed on: 15th March 2021

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