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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent service

Quick and easy to use - minimum of fuss Reviewed on: 12th March 2021

Mostly OK

Closing the account seemed to be straightforward, pity about the inefficiency of the Business profile Team Reviewed on: 12th March 2021

Speed and accuracy

I asked Cora how to update my Natwest app. The answer came in seconds, the instructions were clear and I am very happy Reviewed on: 12th March 2021

Easy access to help online

Immediate response to my query with a detailed explanation. Reassuring as a customer. Reviewed on: 12th March 2021

Excellent

Fantastic service. Very easy to access and complete transactions. So much available online when branch access is not possible. The app and online service is user friendly. Reviewed on: 12th March 2021

An interface that actually works

Excellent use of language and sentence structures. A boy that actually is useful! Reviewed on: 12th March 2021

Excellent Service

Immediate and concise responses which enabled me to continue on line banking. Reviewed on: 12th March 2021

Got back to straight away. Help me fast.

Needed help with remembering my password. Helped me really quickly. Didn't have to wait along time. Reviewed on: 12th March 2021

QUICK AND EASY

Very easy to use but I managed to press the 1 instead of the 7 when asked was it easy or difficult Sorry Reviewed on: 12th March 2021

Great online customer service

Very good customer service and easy to understand. Reviewed on: 12th March 2021

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