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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quality Service in a click

Using Cora was a joy and so simple. Real time responses so thank you! Reviewed on: 12th March 2021

Brilliantly easy!

Easy to use quick to respond and all at my fingertips. Reviewed on: 12th March 2021

Simplicity

Screen prompts are to the point and helpful with hyperlinks to relevant forms. Reviewed on: 12th March 2021

satisfied customer

they are alway happy to help, both online or in store Reviewed on: 12th March 2021

Fast and efficient service, always helpful

I often use this service and cannot fault it! Reviewed on: 12th March 2021

Just great

Simple process and quick. Would definitely use this again, much more accessible than others I have used. Reviewed on: 12th March 2021

Quick and simple

got the answer I wanted straight away Reviewed on: 12th March 2021

Took the hassle out of changing my address details

I changed my address within a minute, quick and easy to use. Reviewed on: 12th March 2021

Easy Step by step

Cora : fast and easy way to solve problems thanks Reviewed on: 12th March 2021

very helpful

clear & helpful advice very pleasant manner Reviewed on: 12th March 2021

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