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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy to use

Its easy to use and Cora explains everything so well that I am able to get what I need. Reviewed on: 11th March 2021

VERY EASY AND STRAIGHT FORWARD

WHEN ONE MOVES CHANGING DETAILS WITH COUNCILS, BANKS ETC NOT ALWAYS EASY. THIS VERY EASY THANK YOU Reviewed on: 11th March 2021

Quick, easy and efficient

I have used Cora a few times and it has always been a relief to find out I can do it via Chat rather than via a phone call or visit to the branch. Instructions are always clear and the process is always quick, easy and efficient. Reviewed on: 11th March 2021

Did what I wanted no fuss

What more can I say simple to deal with and very efficient Reviewed on: 11th March 2021

Most Helpful

I needed to save and print out my bank statement - I was given clear instructions which were easy to follow and enabled me to get it done Reviewed on: 11th March 2021

Very convenient

Easy to do online without waiting to speak to a human. More efficient for the customer. Reviewed on: 11th March 2021

Good service provider

Simply and straightforward, well explanatory, and keeping the customers happy Reviewed on: 11th March 2021

Registering a death

Had a form downloaded to register the death Reviewed on: 11th March 2021

Replacement Card

Using Cora helped me to replace my damaged debit card with ease. I was very pleased with how quick the service was and how easy it was to navigate. I found the form without having to search the website. Reviewed on: 11th March 2021

Great and easy banking.

I have been banking wit NatWest for 14 years and never had one service complaint. They are a very helpful and efficient banking service and constantly updating their features Worthing online and mobile app banking to make life easier. Reviewed on: 11th March 2021

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