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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora service

Was quick and easy . My query was answered fast Reviewed on: 9th March 2021

Helpful, quick, accurate

Unlocking an ISA account to pay in. Very easy helpful and accurate step by step help. Reviewed on: 9th March 2021

Support like no other, direct no mess

I had an issue with a refund and was worried about bank charges, they helped with this. Also today I have an unauthorized card payment. Reviewed on: 9th March 2021

Enquiry

Helpful and constructive advice Reviewed on: 9th March 2021

No silly questions

Got done what I wanted done without any unnecessary or irrelevant questions to what I wanted Reviewed on: 9th March 2021

VERY HELPFUL

EXPLAINED WHAT I NEEDED TO KNOW Reviewed on: 9th March 2021

There to help efficiently

A great service that found exactly what I wanted to know straight away. All language was well phrased and easily understandable. A top service but still not a person you talk to. Reviewed on: 9th March 2021

problem of customer understand in few moment

Its good experienced that banking app help the customer with chat and problem understand in a moment Reviewed on: 9th March 2021

Pending transaction

Needed information and was told exactly what to do very quickly Reviewed on: 9th March 2021

Brilliant

Very helpful in every way, always answers questions quickly and effectively. Online banking app is brilliant and very easy to use, never have any problems Reviewed on: 9th March 2021

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