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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Prompt reply

My questions were answered very promptly which i feel is very important Reviewed on: 9th March 2021

Understand

Very quick to respond and was sorted very quickly Reviewed on: 9th March 2021

Very intelligent

Cora handles all my queries timely and correctly. Very useful as I don't have to wait for banks to open for queries to be solved. Reviewed on: 9th March 2021

Very efficient

Using the digital assistant is very efficient for the majority of my personal queries with my banking. Anything not dealt with by the digital assistant is quickly transferred to an advisor, though its very rare that happens now Reviewed on: 8th March 2021

Quick response with easy to follow instructions & advice.

Each time I’ve used the chat I’ve received a fast response with clear and easy to follow instructions and advice on the subject/ issue raised. Thank you Reviewed on: 8th March 2021

Very helpful and understanding

Iam new to online banking and Carla has helped me all the time Reviewed on: 8th March 2021

Super intuitive

Great dealins with this online assistant. Solved my issue very quickly and very intuitive to use!! Reviewed on: 8th March 2021

Excellant service

Very helpful , fast and kind service provided for me thanks Reviewed on: 8th March 2021

Great service

Always had a great service from NatWest would recommend them to anyone looking for a bank account Reviewed on: 8th March 2021

Happy customer!

Brilliant service, quick easy and no jargon involved, I feel valued as a customer, well done Natwest Reviewed on: 8th March 2021

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