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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent online service

Required a new card. Messaged and applied in under 2 mins Reviewed on: 7th March 2021

Review

Going slightly too fast otherwise good Reviewed on: 7th March 2021

helpfull

help me with lost card and was very helpfull Reviewed on: 7th March 2021

Change of address

I needed to change my address but working full time meant I couldn't go into my local branch or have a chance to call them so using Cora was very helpful and meant I could get the change done quickly Reviewed on: 7th March 2021

Very helpful

I was having problems with a payment, Cora was very helpful Reviewed on: 7th March 2021

Great

All good brilliant service lovely Reviewed on: 7th March 2021

Ten star service

Cora was very efficient and speedy with the information I requested. Reviewed on: 7th March 2021

Cora review

The Natwest Cora innovation was easy to use, efficient and felt secure. An all round great experience. Reviewed on: 7th March 2021

Good customer service

Very quick and helpful service. Reviewed on: 7th March 2021

very Pleased.

Helped me with Change of address and a payment being taken twice Reviewed on: 7th March 2021

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