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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Helpful

It is very handy and understands your requirements Reviewed on: 6th March 2021

Friendly NatWest team & Cora

When I am facing some sort of difficulty Cora is able to help me resolve the issues I am facing within 5 minutes and the NatWest team are always friendly and ready to help me. The NatWest team and Cora help me in terms to understand different options and choices I have when I am in a dilemma and help me overcome them overall. Reviewed on: 6th March 2021

Cora the goat

The person gave me clear and concise instructions Reviewed on: 6th March 2021

Very helpful

Answered my question and acted quickly Reviewed on: 6th March 2021

Very fast and efficient

Like the title says... Very fast and efficient. Well thought through menu options. Reviewed on: 6th March 2021

Cora

Had no idea where to go but got the information. Reviewed on: 6th March 2021

I have banked with you for 35 years and rate you

Everytime I have a problem or issue you all advise me or sort it Reviewed on: 6th March 2021

Quick and easy

Answered my question straight away and was easy to understand Reviewed on: 6th March 2021

Quick Service

Always happy to help, fast and easy replies to problems. Reviewed on: 6th March 2021

Perfect assistant

Cora answered all of my questions in a professional manner quickly and efficiently Reviewed on: 6th March 2021

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