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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy efficient service

Easy efficient service to reactivate my ISA Reviewed on: 5th March 2021

Great service

Quick and easy way to resolve banking issues from home without having to go to your local branch. Reviewed on: 5th March 2021

change of address

very user friendly and exceptionally quick response. Reviewed on: 5th March 2021

Useful without being a pain!

Finally - one of these chatbots that doesn't make me want to throw my computer out the window! Well done! Seems to have all it needs to get straight to an answer Reviewed on: 5th March 2021

Ok

Perfect bank I'm very happy ,I'm client 15 years and it's ok good bank Reviewed on: 5th March 2021

Satisfactory

Answered clearly and sufficient Reviewed on: 5th March 2021

Quick and easy

No waiting or choosing from unrelated options. Very good service. Reviewed on: 5th March 2021

A step forward for an ageing institution

This is a somewhat delayed, but much needed change for NatWest - one that will learn about their clients' needs and make them less dependent on branches. It also means progressing branch closures across the country and alienation of the elderly - I'd be curious to know how Cora can be developed to mitigate those risks. Reviewed on: 5th March 2021

Outstanding

Quick and efficient fast and professional and easy to use Reviewed on: 5th March 2021

Very easy

Was very fast and easy to use, and all questions answered Reviewed on: 5th March 2021

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