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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Online assistant

Fast and easy Not too difficult to use and answered query swiftly Reviewed on: 5th March 2021

A good app

A good app which saved me a lot of time managing my money Reviewed on: 5th March 2021

Easy to navigate website and easily accessed advice available.

I wanted to know if I was able to pay cheques into my account online from home and just needed confirmation that I needed to go into my local branch. Reviewed on: 5th March 2021

Very helpful & quick

Clear & simple answers Very helpful easy to understand Reviewed on: 5th March 2021

Easy online chat experience

Made contact to change my address rather than phoning and waiting, only took 5 mins. Good service Reviewed on: 5th March 2021

No Nonsense

Rapid response to enquiry, set out in logical format but without being in any way 'stuffy.' Reviewed on: 5th March 2021

HAPPY WITH THE SERVICE

HAPPY WITH THIS SERVICE, FAST AND GOOD Reviewed on: 5th March 2021

Very handy to be able to get intouch at any time Thankyou

I feel as if I have the best done for me and that takes a load of my shoulders many Thanks Reviewed on: 5th March 2021

Excellent!

Cora is very useful, she answered my query in great detail. I would not hesitate to use CORA again. Reviewed on: 5th March 2021

Awesome

Great app and the banking systems fantastic. I feel very secured Reviewed on: 5th March 2021

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