Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fast and clear response.

Will not normally interact with robotic response systems, but this is the exception. Reviewed on: 4th March 2021

Quick Response

Quick and fast response whenever required. Reviewed on: 4th March 2021

Fingertips sophistication

Simple to use yet delivers a sophisticated service Reviewed on: 4th March 2021

Very helpful and professional

Very good service , very friendly and helpful Reviewed on: 4th March 2021

Efficient and friendly

I am not go with computers being 75 l am having lessons at the local library but they have stopped during Lockdown so l am grateful for Cora's help Reviewed on: 4th March 2021

Really Useful

Sometimes I find that doing online banking can be rather complicated - I know if I ask Cora, she will help me. Reviewed on: 4th March 2021

Always easy to use!

I am a very satisfied RBS customer and always find I get help easily without issue or delay Reviewed on: 4th March 2021

Very good

Brilliant very helpful although I did not view my bank balance which asked to be honest..I am in a hurry for my hospital appointment been trying to do this in order to know my balance that’s all. Ends me up here. Oh dear. Reviewed on: 4th March 2021

Very responsive

Very responsive and quick. Not sure of Cora is an AI bot but it worked !!! Reviewed on: 4th March 2021

customer experience

Very quick and easy to use. Answers clear and to the point Reviewed on: 4th March 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Adult account
from HyperJar 4.87 from 2963 reviews
Payments
from BOON 3.00 from 2 reviews
Payments
from OhentPay 1.48 from 26 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub