Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Good digital assistant

I’ve used Cora a few times and it’s easily helped me resolve my question without having to chat to a human – quick and easy! Reviewed on: 28th February 2021

24/7 support is handy

Always helpful to save queuing on the phone! Reviewed on: 28th February 2021

Fantastic service

Cora helped to streamline the customer experience. I found it to be a fantastic service that enabled me to receive quick answers to queries. The NatWest online banking experience has been significantly improved with this initiative. Reviewed on: 28th February 2021

Fab chatbot

Easy to use and helped with my payment holiday Reviewed on: 28th February 2021

Quick and efficient

Best way to communicate with bank works fast and efficiently Reviewed on: 27th February 2021

Brilliant - simple to use!

What a great idea! Love using Cora and it’s so easy to use. Thank you RBS Reviewed on: 27th February 2021

Love the user experience

It's a really great product that's super intuitive and useful Reviewed on: 27th February 2021

Innovation at its best

Natwest’s Cora is a great example of big organisations use technology with their clients in mind. Reviewed on: 27th February 2021

NatWest2Win

Cora is an incredible service and has disrupted the way traditional banking services are provided. It has to be voted #1! Reviewed on: 26th February 2021

Fantastic Service!!

Having used various such products with other providers I would rate NatWest Cora the best.. Reviewed on: 26th February 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Payments
from Square 5.00 from 1 reviews
Checking Account
from Chime 4.79 from 2 reviews
App
from You Need a Budget (YNAB) 4.84 from 10 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub