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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6045 reviews)

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4.60

Based on 6,045 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Not fit for purpose Extremely long waits for responses (well over an hour) not providing complete answers. Reviewed on: 9th June 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6045)

Review of the NatWest Group - Cora, Digital Assistant:

Cora experience

It was so reassuring to. able to chat with Cora and know she can help. Reviewed on: 4th April 2023

Not fit for purpose

Extremely long waits for responses (well over an hour) not providing complete answers. Reviewed on: 9th June 2025

Nobody wants to do anything!!!

After getting nowhere with that silly CORA, I decided to venture into my branch, but was told to carry out the procedure online. Obviously the customer service person did not notice the computer in front of her to offer myself some assistance. It seems that the whole situation is geared up not to involve staff with any customer relationship/ Reviewed on: 6th May 2025

Like pulling your own teeth out

Trying to resolve an issue with Cora like pulling your own teeth out There is a default answer for all issues regarding any matter relating to, say, debit card, transactions etc When you do get through to CS (took me a day and a half) someone will contact you within an hour- you have to respond to their answer When you have responded you are then told someone will get back to you within the hour Ive been at it for 4 hours now and they are still asking me what the issue is I’m exhausted Reviewed on: 16th April 2025

Cora is stupid

ask Cora a question and she requires you say whether you want the answer online (???) or in the app (???). No Cora, just tell me the answer on-screen. Reviewed on: 15th April 2025

Cora is a soulless bot.

My father has had an account with NatWest before it was NatWest. He is now 92, with mobility problems, and our nearest branch is 10-20 miles away. He misses going into the bank to sort out his financial matters. Surely, stalwart customers who do not do online yearn for the human touch with all its nuances; however, Cora is nothing more than a soulless bot. I suggest that your over 60s telephone banking service is publicised more, and not linked as much to your online offerings. Reviewed on: 8th April 2025

So bad its a joke - if i'm calling don't tell me how...

So bad its a joke - if i'm calling don't tell me how to do in the APP!! Jesus - just let me pay a bill - so frustrating. Slow unresponsive AI, doesn't recognise anything i say, Seriously - please go back to HUMANS or UPGRADE to better AI - lots out there. Anyway closing account and moving to someone else. Ops/Tech Director / Team should be fired. Reviewed on: 17th March 2025

I didn't survive the doom loop.

I was contacted to close an inactive business account. It is with another branch of NatWest with a separate sort code. I tried using Cora on 3 occasions to close the account and transfer the balance to my current account and on each occasion it sent me into a doom loop. I am no further on and have wasted a couple of hours on a poorly performing AI system. I am seriously considering moving my active personal account from this shambolic organisation, but I can't bear the hassle.. Reviewed on: 9th March 2025

Ridiculous System

A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after login would do the job instantly! Reviewed on: 24th February 2025

Cora is Artificial Stupidity

I need answers about repaying a Bounce Back Loan. Cora is useless. Reviewed on: 24th February 2025

Cora has gone downhill since new AI

I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more recent times it has changed - set questions what do not apply and then when you eventually get to be put through to a person noone responds and I waste ages. Reviewed on: 17th December 2024

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