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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6054 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,054 reviews, last reviewed 16th Dec 2025

No new 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Is Cora thick? Cora does not understand basic question. She needs to be pensioned off and replaced by an average AI. Reviewed on: 16th December 2025

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NatWest Group - Cora Digital Assistant reviews (6054)

Review of the NatWest Group - Cora, Digital Assistant:

Cora experience

It was so reassuring to. able to chat with Cora and know she can help. Reviewed on: 4th April 2023

Is Cora thick?

Cora does not understand basic question. She needs to be pensioned off and replaced by an average AI. Reviewed on: 16th December 2025

Questions related to foreign countries are beyond Cora.

Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what do i need to do. B) I am relocating to France , can I keep my account? C) I am moving to France, how do I update my details - all give the same response about travelling abroad or random answers about payments . Reviewed on: 30th October 2025

Worst service since I opened account in 1971

50 minute wait to speak to ISA team and CORA is incapable of answering simple questions . Phone back option ridiculous. The person who phoned back put me back in the queue with a longer advised waiting period which obviated the call back request. Reviewed on: 24th October 2025

Possibly the wordt customer service in the industry?

Complete waste of time- very poor customer service made only worse by the useless "Cora" . All contact avenues seem to be pushing towards their banking app (i.e. 3 hour wait to talk to an agent) which if it is anything like their online presence I'd avoid like the plague. Reviewed on: 17th September 2025

Useless.

Useless. Cannot answer basic questions and keeps on repeating same options. Terrible waste of time. Reviewed on: 4th September 2025

Cora cannot handle anything more than a very basic r...

Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fails completely. And I have never had any of my negative feedback responded to, which suggests that there is no human overview. To refer to it a Customer Service is an insult to account holders Reviewed on: 5th August 2025

Just trying to order a replacementcard because...

Just trying to order a replacement bank card because it expired and they didn’t send me a new one. I’m now three hours in and still no resolution with Cora. Reviewed on: 10th July 2025

bungling amateurish attempt at AI

Completely useless. Knows nothing, cannot answer the most basic questions.Gets fixated on the original request. When asking for a human there are responses like " we will respond in 220 hours, 6 hours, 4 hours... When I got a human they answered my query from scratch as soon as as I typed my question. Reviewed on: 8th July 2025

NatWest Bank

Hi I have called today NatWest Bank customer service for the help, I was extremely distressed and need they support and help, however after speaking with customer service I was left very disappointed with customer service. I am still shaking, awful experience. Reviewed on: 28th June 2025

Not fit for purpose

Extremely long waits for responses (well over an hour) not providing complete answers. Reviewed on: 9th June 2025

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