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NatWest: Black Account reviews

Name: Black Account
Rating: 4.59 (226 reviews)

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4.20

Based on 226 reviews, last reviewed 7th May 2025

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Always provided excellent personal service Always provided excellent personal service Reviewed on: 20th April 2025

Latest lowest rating:

1

Poor and unexperienced Team member I am submitting this review due to the poor and unhelpful service I received from a team member named Priyank Rawat. His explanation regarding charges... Read more Reviewed on: 7th May 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

NatWest Black Account reviews (226)

Review of the NatWest, Black Account:

Terrible service

We have had a black account for many years. This year due to corona virus we were prevented from going on our ski holiday by government restrictions. We have never claimed on our travel insurance before. NatWest are refusing to pay as they say the holiday was cancelled by the holiday company are are telling us to sue the company for the money. The terms are clear in the NatWest travel document that they will pay out of government restrictions stop your travel. They have used every delay tactic in the book and it has been over six months and they still have our money disgraceful! Reviewed on: 22nd September 2020

You know what you get

Helpful staff, online banking has really improved. Reviewed on: 11th April 2023

Banking app

Best banking app compared to other . Very easy to use Reviewed on: 9th April 2023

Outstanding service

Great to have a real person to help when there are problems. No hours pressing numbers and getting nowhere, a real person at the end of the phone AND they know how to sort things out. Reviewed on: 7th April 2023

Fantastic Mobile Banking App

What a great banking app, I cannot remember the last time I had to logon to online banking or go into a bank branch. For sometime now the app allows cheques to be paid in and with facial recognition to approve higher value payments everything that I need can be done on my mobile phone wherever I am or at whatever time. Reviewed on: 6th April 2023

Easy to use, excellent back up from the bank

Easy and simple to use. Information they provide is excellent and never had any issues. Provides insurance, car hire, holiday insurance etc. Would recommend to others. Reviewed on: 4th April 2023

Very useful extra benefits

If you paid for all the benefits separately it would cost you more. Gives great peace of mind knowing car breakdown cover, travel insurance are in place. Airport lounges, holiday booking ser ice and concierge service are very helpful for event tickets. Reviewed on: 4th April 2023

Good and easy app to use.

Excellent app for mobile to use and very useful. Reviewed on: 4th April 2023

My trusted bank

My favourite bank for having a current account. Best customer service in the branches and really easy app. Reviewed on: 4th April 2023

Simple helpful banking

Stress free banking. Easy to access via mobile app. Makes life so easy. Highly recommended. Reviewed on: 3rd April 2023

Easiest online banking app..

Completely intuitive to the needs of the user, personalisation is simple and everything you need is within easy reach. Reviewed on: 3rd April 2023

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