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NatWest: Black Account reviews

Name: Black Account
Rating: 4.56 (228 reviews)

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4.15

Based on 228 reviews, last reviewed 18th Nov 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Always provided excellent personal service Always provided excellent personal service Reviewed on: 20th April 2025

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

NatWest Black Account reviews (228)

Review of the NatWest, Black Account:

Terrible service

We have had a black account for many years. This year due to corona virus we were prevented from going on our ski holiday by government restrictions. We have never claimed on our travel insurance before. NatWest are refusing to pay as they say the holiday was cancelled by the holiday company are are telling us to sue the company for the money. The terms are clear in the NatWest travel document that they will pay out of government restrictions stop your travel. They have used every delay tactic in the book and it has been over six months and they still have our money disgraceful! Reviewed on: 22nd September 2020

Great experience

Great bank ever. Ever happy to help, fast class customer service, products are great. Very supportive all the times. Reviewed on: 8th March 2023

Pocket account management

All my accounts carried in my pocket and accessible 24/7 anytime anyplace. Bills payable and cheques able to be deposited. Convenient and efficient. Reviewed on: 5th March 2023

It's a fantastic, user-friendly app

The app of NatWest has revolutionized the concept of banking completely. It's unbelievable that banking can be made so easy and hassle-free. Reviewed on: 5th March 2023

Simply excellent

A first class bank with great services and an awesome app. Reviewed on: 4th March 2023

Excellent Bank

Very happy with Natwest and their services. Reviewed on: 1st March 2023

Easy to use

Set up was easy, informative and helpful, always on the other end of the phone to help if needed, personal service Reviewed on: 28th February 2023

Black account is great value

If you travel, using the travel insurances and airport lounge services more than covers the annual fee Reviewed on: 28th February 2023

Great app

its a great app that helps you with everything u need. And the customer service is excellent. Reviewed on: 24th February 2023

Banking with benefits

I love my account! Banking app is fantastic- balance checking, transfers, payments, cheques....all handled easily. No foreign transaction charges, AA breakdown cover, annual travel insurance, and more! Superb Reviewed on: 24th February 2023

All round great account and service

Have to say I am extremely impressed with the Premier Black Account from NatWest. Provides all the benefits I found need for a fantastic fee, with a very good service to back it up. Reviewed on: 24th February 2023

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