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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2079 reviews)

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4.50

Based on 2,079 reviews, last reviewed 4th Mar 2025

1300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

4

Fees way too high. Fees way too high. Customer service offshore and poor. Reviewed on: 4th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2079)

Review of the NatWest, Basic Account:

On line and app both easy to use and assistance in b...

On line and app both easy to use and assistance in branch when needed Reviewed on: 26th February 2025

NatWest are a fantastic ank to help wi...

NatWest are a fantastic bank, always able to help with any problems and a great app Reviewed on: 24th May 2024

Very positive to still have a branch in our local town.

Very positive to still have a branch in our local town. The customer service is the best i’ve experienced with banks that i’ve been with. I do not like the online banks where i don’t have a physical branch - and every Natwest employee seems to go above and beyond for me when i go in with a problem. Reviewed on: 24th May 2024

I have been a NatWest customer for 15 years and they...

I have been a NatWest customer for 15 years and they have been generally quite good. They have been supportive in various situations when I have needed help and they usually been able to answer any queries that I have. Reviewed on: 23rd May 2024

everything is ok but the overdraft interest is high

everything is ok but the overdraft interest is high Reviewed on: 15th April 2024

I have been with them for years.

I have been with them for years. Customer services are easy to get through to and app is very well designed Reviewed on: 15th April 2024

Very good

Very profitable bank. Super easy to use and easy. Lots of possibilities Reviewed on: 15th April 2024

Reliable and trustworthy

I’ve been with NatWest for 10 years and have never had a problem with them. The app is easy to navigate and offers good insights into how you spend your money that have helped by giving me a reality check into how much I am spending in certain categories. Reviewed on: 12th April 2024

I like the app - its really easy to use.

I like the app - its really easy to use. Reviewed on: 12th April 2024

Excellent service.

Excellent service. Superb products. Reviewed on: 12th April 2024

The best, my son he loves it so much.

The best, my son he loves it so much. Reviewed on: 8th April 2024

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